ComplaintsforEssex Property Trust, Inc.

• Initial Complaint

  10/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been dealing with a mold problem for months. ********* took a long time to get back to us regarding the mold, and when they did, they said its fine. But then offered us a cleaning service and a new fan. We accepted those. They did not clean all the mold, and what they did clean is growing back. They did not replace the fan. When I try to talk to them about this, they ignore my messages for days. When they do get back to me, its regarding old messages we sent them, where we dont need a response any more. I call the office multiple times and they dont answer me, but pick up as soon as a different number calls them. Ive been arguing about getting the fan, they said that the fan has already been replaced, but when I sent them proof that it has not, Im once again getting ignored. The mold wouldnt continue growing back if there wasnt a bigger issue. We either need for the whole apartment to be professionally cleaned and disinfected by a mold professional, not a mom and dad who arent equipped to deal with mold, and the new fan. Or we need the actual issue addressed. Im not trying to make them say theres mold if there isnt, but I do have pictures, and they need to at least hold up to what the original report said we needed, a professional disinfecting and a new fan with a moisture detection feature. And they are also wildly inappropriate. ***** the man who says hes not a manager but everyone else says he is, clogged our toilet when he was here and although he did fix it, didnt tell us he needed to use the bathroom, that he clogged the toilet. We didnt know until we could smell it throughout the apartment. And ****, called me to say theres an update regarding a delay. I had to call 10 times with no answer, and he didnt pick up until my sister called. He then proceeded to pretend he wasnt **** and that he didnt know why we were calling. We only found out after directly asking for his name at the end. They record all calls so I know they have that.

• Initial Complaint

  10/21/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am writing to address the issues I encountered during the application process for a unit at **********************************************************************************, specifically at ************************************Upon applying for the unit, I diligently provided all the necessary documents along with the required application and holding fees, totaling $300. As a Section 8 voucher holder, I followed all instructions provided by the leasing team, including requesting additional documents from the ************************************ as per their requirements.Despite my efforts to comply with the requests, I faced a roadblock towards the end of the process. *********************************** insisted on receiving the *** contract directly from the ***************** before allowing me to move in, a step not aligned with the standard procedures of the ************************************. This discrepancy in requirements created a significant hurdle in the finalization of the application process.Furthermore, I was met with resistance when requesting a reasonable wait period for a program assisting me with my security deposit. Regrettably, the community representatives were unwilling to accommodate my request, causing further inconvenience and stress.After careful consideration of the circumstances and the challenges faced throughout the process, I have made the difficult decision to withdraw my application for the unit. I kindly request the refund of the $300 holding fee, as per the terms of the application agreement.I would appreciate your prompt attention to this matter and a swift resolution regarding the reimbursement of the holding fee. I believe it is only fair to receive a refund under the circumstances described above.Thank you for your understanding and cooperation. I look forward to your response and the efficient handling of this issue.Warm regards,*********

• Initial Complaint

  10/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I moved in to this apartment on 12/30/23, I have provided my own rental insurance document to ******** La Brea rental office, then I was told to add Essex Property address to my renter insurance which I did and sent a copy to Wilshire La Brea and their preferred insurance company on 1/5/24. Since I moved in on 12/30/23, I was never been charged for renter insurance until this September. The manager at **************** was able to waive the insurance charge after I sent him a copy of my renter insurance last month. Then I was charged $14.39 again this month for "non-compliant" to upload insurance to their so called insurance company **********. I was never told about uploading insurance to ********** until this month. I uploaded my renter insurance right after I was told. Today, I received an email from Essex Property Trust saying that I still have to pay $14.39 because of failure of compliance.Of note, my renter insurance has been active since last December, and Essex Property has many unclear move in on boarding process because Wilshire ******* didn't have on-site leasing office and rarely answered resident phone calls. Essex now is using an excuse of not uploading my renter insurance copy to their whatever insurance company GetCovered, then I am charged for something that I already paid for it. This is called discrimination. Thank you

• Initial Complaint

  10/07/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Good afternoon! The Essex agency is extorting money from me. Please help me figure out this situation. We recently moved to the *** and rented an apartment in the ************** complex, at *******************************************. When we decided to move to another apartment of this agency, I coordinated all the issues with the staff. After discussing the move in great detail and any money and commissions that we had to pay, which is confirmed by e-mail correspondence and payments. But soon after our move, I was billed for additional expenses that were not agreed with me. There was also an inspection of the apartment before my departure. In addition, the agency entered a debt record in my credit history. I ask you to help me deal with the lawlessness of the company and extortion of money from me. Moreover, my move was made on 04/02/2024, and not on 04/08/2024, as there is a video recording. However, Essex required confirmation by mail, which is not provided for in any way. I have agreed in advance the departure date with the manager before 04/04/2024.

• Initial Complaint

  10/04/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  My property management company, Essex **********************, which manages the apartments I live, ************* apartments in **********. I signed a lease for $2,877 (Monthly Base Rent). The management put this wording in the lease.(d) The failure to pay any amount as outlined in this Lease including, but not limited to the payment of rent, late fees, utilities, storage,parking, pet rent, and all other amounts shall be considered a material breach of the Lease.This has given them leave to call anything a "Utility". These utilities were not spelled out in the lease. This not only adds an undisclosed, fluctuating amount to the rent each month, but that fluctuating amount is due on the 1st. I understand having utilities, but to call them part of the rent and then demand the included extra amount on the 1st is disingenuous and immoral. Tents that can't pay the ever-changing bill are harassed with texts, calls, emails, late fees, and negative credit impact among other legal options that they have at their disposal to terrorize tents. This is predatory rental practices that are unethical and greedy. Please make this stop.

• Initial Complaint

  10/03/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Issue: Unjustified Move-Out ***************** to Provide Proof I am filing this complaint against Essex Property Trust for charging us over $1,000 in additional move-out fees and damages, on top of keeping our $600 security deposit, without providing any proof or an itemized invoice, despite multiple attempts to request this information.After vacating the property, Essex Property Trust kept our entire $600 deposit and charged us an additional $1,000. When I requested an itemized breakdown and evidence of the claimed damages, the company failed to respond. Despite several follow-up attempts, they have not provided the documentation necessary to justify these charges.I respectfully request that Essex Property Trust issue a full refund of my $600 security deposit that has not been returned.Thank you,*****

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  PLEASE HELP ME , to solve this problem with Essex residential property management. Im still living in ******** at ************* and on May 29 2024 with having approval from community manager I moved from Apt G302 to G310 at the same community and building. When I moved out took pictures even the maintenance management checked my place and confirmed it is rentable as is .They kept the security deposit for G302 and also I paid another security deposit for new apartment G310 pluse $258.86 back then from the office ******** told me Ill get credit back next month and Ill see it in the resident portal not only that never happened. On July 1st, 2024, to my surprise, I received an invoice for the following amount: Accelerated Rent??$1,903.65 - Responsible till June 23, 2024 for Apt G-302 Carpet Replacement??$1,190.73 Apartment ************************ Apartment Cleaning??$190.00 Since then back and forth sending an emails calling office finally they are reducing $3,094.38 to $1,856.63.(40%off the original $3,094.38) and wont give me my security deposit of $600 for the first Apartment (G302) and other $258.65. For 3 days moved in early to G310 even while I paid the complete rent on time as always. Im requesting to get my $858.65 as credit to my account for G310 and making -0-balance and repairing my credit with bureau .They are making their money to put too much stress on their tenants and getting money out of them . PLEASE , help me if you need more pictures and documents let me know. Thank you Sincerely

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am being exposed and re exposed to scabies, and live from using the facilities at this apartment complex. I have had this issue over a month, I have been treated, and was ch time I begin to heal, Im re exposed from using the laundry machines at this complex. I am being eaten alive by bugs and I cannot get the leasing office to take me more seriously.

• Initial Complaint

  09/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On April 1, 2024, I gave 30 days' notice that I am moving out, and paid the full rent and all the fees. I met the property manager to make sure there were no other charges or issues after I moved out, he checked and stated my notice was acceptable and I was good to go. A few weeks later I got a notice from an Account representative (****** *****) that I still owed them $200.3 for May. I made the payment and the account was clear. On 9/26/2024 I got a notice from the credit reporting company that they had submitted a charge off/Collection to my reporting. This violates my rights and they are using double standard and violating the lease agreement I have signed.

• Initial Complaint

  09/24/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I am not liable for this debt with essex property trust. I do not have a contract Essex property trust. They did not provide me with the original contract as I requested.

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