Customer ReviewsforEssex Property Trust, Inc.

I recently moved into ******************************** and my experience has been nothing short of disappointing from the very beginning. The unit was disgustingly dirty upon move-in, with grime and filth in corners that clearly hadn't been cleaned in ages. It was immediately clear that maintenance here is severely lackingmy sink was cracked, the heater didn't work at all, and to top it off, the stove and oven were completely non-functional.But the horror didn't stop there. Just a day after moving in, I discovered several roaches scurrying around the kitchen and bathroom. When I brought this to the attention of management, their solution was to offer me a more expensive unit which I would have to submit another deposit and move in funds for day of or wait "a week or so" for pest control to maybe get around to treating my unit.Communication with the resident relations team has been a nightmare. They are astonishingly unresponsive, despite their own team admitting certain days are particularly hard to reach them. Promised follow-up calls routinely failed to materialize for hourson one occasion, I waited over 4 hours before giving up and having to chase them down for any updates.Overall, my move-in experience has been a disaster, and I would caution anyone considering renting here to think twice. ********* Apartments needs a serious overhaul in management and maintenance practices if they want to retain any semblance of credibility and respectability in the rental market.**Update 4 months later**Unfortunately, after moving to a new apartment in ********* (at their suggestion, with a higher cost and additional fees), the cockroach issue has persisted. Despite multiple pest control visits over the past four months and assurances of "weekly preventative treatments," the infestation remains unresolved. Its clear these measures are ineffective. At this point, I am ready to cancel my lease.

If there was NO STARS that's what I would give them!! This has been the worst property management company I've ever delt with! All they care about is money, they don't care about the safety of the residents. They never respond to emails nor phone calls until you threaten to take legal action. They also steel money with their hidden fees. They also don't take the proper steps to renew your lease. They'll but you on a month to month without your knowledge which is agent the law and refuse to reimburse. Stay clear of this Property ****************** they need to be shut down!!

FOR POTENTIAL RESIDENTS:I wanted to share the common experiences of many Avant tenants for those considering moving in, as it's important to exercise our right to review businesses and entities, especially when they're listed on platforms like ******, Yelp, or BBB. ESPECIALLY BBB!While it may seem perfect before and during the move-in process, things tend to change once you're settled. There are tenants who have lived here anywhere from three months to over five years, and we all have the same ****************, Avant decided to hold open office hours from 3 to 5 p.m., but only ******** from the community relations team showed upnone of the other members were present. During this time, a tenant shared the petition outlining our concerns, to which we were told, once again, that it would be passed along to Austin (Community Manager). This response is something we've been hearing for quite some time now, and many of the tenants here, especially those who have been here two or more years, are tired of the same cycle.If you do become a resident, I strongly recommend asking a fellow tenant for the One Roof app link. Its where we share important information and updates amongst ourselves, as youre more likely to get the full picture from other tenants than from community management.Hope this helps anyone considering Avant!Petition Link: ************************** started by Building B.Sincerely,An advocating tenant

A terrible company that only cares about money. Appliances were not fully functional and they would not replace them as it was "out of their budget". They will take your deposit even if you've lived there for over 3 years and most damages count as reasonable wear and tear as per the lease. They sent up pictures for proof that we left the place dirty, but every picture looks clean. We spent hours thoroughly cleaning to avoid this. They stopped responding to our emails and it's clear they do not care.

Terrible company. They charge BS fees to departing tenants to avoid having to return security deposits. Avoid them at all costs!

I don't even know where to start. Each step of my experience has been horrible. In short, this company is only in it for your money. After they have received it you are nothing but a simple renter and your concerns do not matter. No one is available to answer calls--you leave a message and no one calls you back within the 24 hour window they claim they should. You can email them as well, but good luck getting a response again in a timely manner. Since no one is in the office, you have to look out for yourself and hopefully you have good neighbors to help you out. They want to automate everything and use third party services. They do no communicate well with respect to their third party services, but somehow it's your fault. There's no true security at night. You might see them drive around while they take photos of the various balconies. Sheriffs are constantly being called to the complex for various reasons. The complex is meant be a "gated community", but the gate-door locks are broken and the roller gate for vehicles to pass through is usually broken and waiting for repairs. The jacuzzi is usually needing repairs. Dog owners do not pick up after their pets, some do not know how to control their pets on a leash, or they have their dogs escaping and the dogs are taken the local animal shelter. When you have the maintenance workers telling you not to renew your lease--it definitely makes scratch your head and wonder what is going on with the company managing the complex. I have lived in various apartments in ********* and *************, but the apartments at the Pinnacle at ****** has been the worse by far. I won't get into the parking situation and I won't get into how many people live in one apartment. I don't leave reviews for businesses and how bad their services are, but when you work hard for your money and pay high rent amounts you want to be happy to call a place your home. Unfortunately, this company doesn't know how to make their complexes a home.

1.Numerous amenities within the apartment complex do not function as advertised. The ************** which is prominently listed as an amenity, is consistently unreliable or non-existent. Additionally, many essential equipment and appliances within the units are in disrepair, leading to inconvenience and dissatisfaction among residents.2.The safety protocols at ********** Complex Name] are lacking in several areas. Despite having rules in place for dog owners to keep their pets on a leash, many residents disregard this, putting others at risk. The outdoor pool, situated on the third level and exposed to direct sunlight throughout the day, poses a significant safety hazard due to the lack of shade or covering. Residents are at risk of sustaining ***** from the scalding heat of the pool area.3.The maintenance team at the complex often performs temporary "Band-Aid" fixes rather than addressing underlying issues effectively. This approach leads to recurrent problems and inconveniences for residents. Furthermore, the lack of diversity among the maintenance staff, with all employees being Hispanic and no African-American representation, raises concerns about equal opportunity and inclusion within the organization.4.The ********** of ********** Complex Name] appears to overlook several key issues that impact the quality of life for residents. The elevators frequently malfunction, causing inconvenience and potential safety risks for tenants. Moreover, the unrestricted access of dogs to the pool area and the misuse of common amenities, such as the non-functional TVs scattered throughout the building, indicate a lack of oversight and enforcement of community guidelines.In light persistent issues, I urge the Better Business Bureau to conduct a thorough investigation into the practices and operations of **** . It is essential to ensure that residents are provided with safe, functional, and well-maintained living spaces in compliance with industry standards and regulations.

Someone tried stealing my car. Reached out to the property management. They refused to waive the early termination fees stating car thefts and car break ins are random events. We have had a report of more than 50 car thefts and car break ins within the last couple of months. Sounds it is on the side of targeted instead of random acts of thefts.The property management barely acts on any complaints and requests. They hung up my call amidst the conversation. They have a laid back attitude towards abusive residents within the community (someone living in the same community tried to attack me and a couple other people, they are still living in the same place). The courtesy patrol barely shows up.

I have been calling and emailing property manager, but they refuse to pick up the phone. I've had several issues since I moved in at one of their apartment buildings in downtown **. My car was stolen, then a tenant tried to push me downstairs, then another tenant called the police on me accusing me of not living in the building and so on and so fort. I'm trying to get out of this nightmare, but one one has called me back or has responded to my emails. I'm currently feeling trapped in this nightmare. I hope future tenants read the reviews before applying to any building managed by Essex. It's not worth it, unless you want to live in a unit with roaches.... I hope this reviews helps to anyone who is thinking about moving in.

Charged a ton after move out and wont take my calls to discuss why or answer questions. Then sent me to collections over it. I have tried to call 3-4x a week for the meat month. I have other departments involved trying to get a hold of someone. I once got a link from a eliani to schedule a phone call then they never called. DO NOT rent from these people. You get multiple different answers at anytime, none that are the same. No one ones whats going on or what is happening. I would give 0 stars if I could