ComplaintsforUtopia Homes
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Utopia requested a **** deposit for consideration into their rent to own program. I sent the **** deposit via PayPal and it was returned and I was instructed to send it PayPal (friends and family) this was odd at the time and later found out that it was so I could not request the refund via PayPal. Utopia sent me an agreement to sign at which point I decided this was not the program for me and never signed an agreement. Utopia has not refunded my deposit and I have emailed them multiple times and have not received a reply. There is nothing in writing agreeing for utopia to keep my deposit if I decided not to accept Their services.Business response
10/17/2023
Hello,
Sorry to the one to inform you, but you were scammed. We do not use Paypal to exchange or receive money for deposits or rent. We request certified funds and that is after we physically meet you and have a signed lease agreement with background financial checks. We would suggest contacting Paypal to see if there is something you can stop payment on or seek a refund. If you have any additional questions, please call our corporate office **************. We are sorry that you have had this experience and unfortunately this is a serious common problem and the websites themselves also have a disclaimer alerting the user before sending money.
Customer response
10/17/2023
I received an approval letter with instructions on such letter to send payment via paypal at ********************. A Licensed real estate broker mediated for the rent to own program. see attached letter received from UTOPIA. I do not Believe this mas a mistake or that i was scammed by anyone else but Utopia.
Business response
10/18/2023
We are based in ********* and do not work with Brokers or agents to rent out our properties. We have our own staff to directly handle these transactions. That is also not our letter head or logo we use for our company. Please visit our website to see our logo and how we direct our rental inquires. Applications are done through our website and communicated through a secure portal. Again, we are sorry for your troubles.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
552 Adriatic Court
San Ramon, CA 94582
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.