ComplaintsforMZHY Editors Group
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered books from this company and paid by PayPal to this company on September 29, 2022. At the same day, I also emailed my order to the customer service as listed on the website.However 5 days passed, I havent received response or notification for books shipping details. So I emailed again and finally got response that they havent received my payment, so I snapped my payments record on PayPal and sent it to them right away to proof of my payment. This was not first time I ordered books from them, so I have saved records and saved their payment method and made sure I paid correctly and showed them the payment receipt. However, two days passed, no one responded me again, I called the customer service but no one answered, I tried to leave message but I couldnt because their voice message was full. I emailed customer service no response.I am waiting the books for my business and it had been a whole week and 5 business days they havent responded my payment and order. I have no way to reach this company.Business response
10/19/2022
I have received the notice with the complaint ID#********. We communicated with the customer, ************, about her book order. ************ confirmed that she revived her order on October 13, 2022 via **** Priority mail.
Please let me know if you need any additional information regarding this matter.
Sincerely,
***********************
MZHY Editors Group
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.