ComplaintsforChase Reiner SEO

• Initial Complaint

  09/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The software product in question uses ai to generate videos. It would not work for me and I submitted support tickets. These went several weeks unanswered. Then an automatic renewal occurred August 17, 2024. I am 69 years old and I unfortunately didn't cancel the automatic renewal. I did not ever receive any sort of reminder that there would be a charge. This definitely discriminates against older citizens. Since the software was not working, I asked for a refund of the renewal fee, which was $497 through PayPal. This was denied. I submitted a dispute about this with PayPal. The reason I believe this should be refunded is that support was not provided as it should have been and the product did not work for me for several weeks. An ethical seller would not want to take money for a product the buyer does not want. Ethical sellers send a reminder in advance before charging a renewal. As a senior citizen who was originally trying to earn some extra money partly by using this software, I can't afford to throw away $497 on an undependable product that I could not get support for. I also included a screen shot from youtube showing that someone else could not get support to answer.

  Business response

  09/16/2024

  We have now processed a refund on his 8/17/2024 subscription rebill.

  Customer response

  09/16/2024

  I have received notification from PayPal that a refund has been issued in this matter. 

  Thank you to the BBB for your help.

  -C**** ******

  Customer response

  09/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22286537, and find that this resolution is satisfactory to me.

  I have received notification from PayPal that a refund has been issued in this matter. 

  Thank you to the BBB for your help.

  
  
  Regards,
  
  C**** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  04/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Chase Reiner of CHASE REINER LLC based in California was not authorized to charge my credit card. I contacted Chase Reiner's support team and was advised they would not refund the fraudulent credit card charge. They falsely stated I purchased software in April of 2023, which is a false statement. I have not purchased anything from Chase Reiner since 2022, and I purchased a lifetime membership for being a local SEP pro. I was grandfathered into ShineRanker for being long-term customer. Chase Reiner is fraudulently charging my credit card without authorization.

• Initial Complaint

  08/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Jan and Feb 23 I purchased 2 AI courses with C**** ****** SEO. During the course C**** ****** advertised services. As a result, I met with (R***) $1,000 to inquire about Short Form Diamond with Alex for $7,500. As a result of the coaching session, I purchased program. I had one session. When I did locate Alex, he stated that he no longer worked w/ CRSEO and thought I had been refunded. CRSEO and R*** never follow-up. I requested a refund. Support requested that I withdraw my dispute with my cc company, and they would process refund. I withdrew/cancelled dispute per their request and provided a cc withdrawal confirmation Ref# 2023062210011366. After I withdrew dispute, 48 hours later CRSEO accepted the dispute with cc company. CRSEO (offshore) contacted me during unconventional hours @ 3 and 4 am via telephone. They did not leave a telephone number to contact their office. They did not contact me via email stating they planned to accept the dispute. CRSEO stated they could not issue a refund on a disputed charge until customer's card issuer returns a win on the dispute. CRSEO stated $7500 was deducted from their account and being held by a company called Stripe.com. My bank does not use Stripe.com for disputed transactions to hold funds during an investigation. If the dispute was deemed a win after withdrawing/cancelling, the $7500 was returned to CRSEO. I contacted CRSEO several times via email and text messages inquiring about refund. They stated I was wasting their time and were annoyed. August 22,23 @4:02 pm I sent an email to CRSEO requesting they checked their bank to verify funds were returned to their account. CRSEO responded via email three minutes later @4:05 pm They also stated to contact Stripe without providing any information to locate transaction. CRSEO refuses to research the issue with Stripe. CRSEO refuses to contact the bank. CRSEO refuses to contact me via telephone. CRSEO refuses to correct the issue and return the $7500.

  Business response

  09/01/2023

  I've already accepted this dispute after K**** filed a complaint with her bank. At this point we are literally being harassed as we continue to tell K**** there is nothing we can do. Attached is a screenshot of the accepted dispute on our part. K**** needs to either contact her bank or Stripe as we have already accepted the dispute and do not have any of her money.

  Customer response

  09/13/2023

  
  
  I am rejecting this response because:

  This dispute has not been resolved. 

  
  

  I was waiting for documentation from my credit card company and thought I had a few days to obtain documentation

  
  

  The attached response that C**** ****** SEO responded to 9/5/2023 is the same document he has sent me and I filed with my initial dispute. He continues to state that the dispute was accepted by me. 

  I have requested in my complaint that he contact STRIPE to verify funds are still in his account and he refuses to provide any information or update that he contacted Stripe.

  
  

  I have enclosed a letter that I received from my credit card company. The letter stated that the dispute was not accepted. In addition, the letter states that I cancelled the dispute. I cancelled the dispute at the request of C**** ****** who stated he would refund after I cancelled dispute. I provided this proof in my initial complaint documents.

  
  

  I have not received a the $7500 from C**** ****** SEO Goleta Causa.

  
  
  Regards,
  
  K**** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  Business response

  09/13/2023

  I am attaching screenshots from our chat with stripe, along with a screenshot of the transaction (See note that the transaction id's match, indicating that the refund and chat regarding the refund are referring to the same transaction). Within the chat with stripe stripe notes that the transaction was disputed and that we lost the dispute, this means (and was confirmed via stripe support chat) that this was treated as a regular refund. Furthermore, stripe confirmed that the funds were released from my stripe account, and not being held by myself or stripe. Stripe chat indicates that the money is being held by the customer's card/bank. Stripe noted that the issue is on the customer's side. 

  We are happy to help resolve this issue, and will provide all requested documentation. 

   

  Thank you. 

  Customer response

  09/15/2023

  
  
  I am rejecting this response because:

  I am rejecting this response because:
  (1) I have not received a refund for $7500. The text message proof that C**** ****** SEO provided does not show a date and time of his recent communication with Stripe.
  
  (2)The text message does not show that Stripe and his bank were contacted again after he received dispute email dated August 22, 2023 from me. The contents of that email requested that C**** ****** SEO reverify the funds were returned to C**** ****** SEO. In fact, C**** ****** SEO responded to the email in 3 minutes according to the timestamp. C**** ****** SEO provided a link by Stripe to verify funds were removed from his Stripe account that is not accessible to the consumer. Stripe is a third party payment processor however C**** ****** SEO failed to provide proof from his bank that Stripe is linked. 
  
  (3) In a prior email I also requested that C**** ****** SEO request that Stripe contact the credit card dispute department via telephone to verify disputed transaction and location of funds. 
  
  (4) The text message communication with Stripe and C**** ****** SEO does not verify recent contact after the complaint was filed with the Better Business Bureau on August 24, 2023. 
  
  
  Regards,
  
  Regards,
  
  K**** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

  Customer response

  09/15/2023

  
  
  I am rejecting this response because:

  I am rejecting this response because:
  (1) I have not received a refund for $7500. The text message proof that C**** ****** SEO provided does not show a date and time of his recent communication with Stripe.
  
  (2)The text message does not show that Stripe and his bank were contacted again after he received dispute email dated August 22, 2023 from me. The contents of that email requested that C**** ****** SEO reverify the funds were returned to C**** ****** SEO. In fact, C**** ****** SEO responded to the email in 3 minutes according to the timestamp. C**** ****** SEO provided a link by Stripe to verify funds were removed from his Stripe account that is not accessible to the consumer. Stripe is a third party payment processor however C**** ****** SEO failed to provide proof from his bank that Stripe is linked. 
  
  (3) In a prior email I also requested that C**** ****** SEO request that Stripe contact the credit card dispute department via telephone to verify disputed transaction and location of funds. 
  
  (4) The text message communication with Stripe and C**** ****** SEO does not verify recent contact after the complaint was filed with the Better Business Bureau on August 24, 2023. 
  
  
  Regards,
  
  Regards,
  
  K**** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩