ComplaintsforTSY Services, LLC.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased 2 steel storage rack from ***'s club that TSY Services, LLC supplies to ***'s. One of the boxes was missing the support beams and pins. I contacted ***'s and they emailed TSY Services with me on the email asking them to please help me out by sending the replacement parts. I didn't hear anything for a few days, so i reached out to TSY on the same email thread and asked for some type of a response. Nothing. After i contacted them again, they finally responded and stated that they reached out to ***'s and was waiting for a response from them before they could help me. I asked if there was anything that i could help answer and they stated that they wanted to know how many pieces of each part were missing. I responded that it was all of the pieces for this rack, as stated on the original email from **** to TSY. They responded back that it's normal for ***'s to give them false info, which was why they were reaching out to clarify.They then stated that since it was missing all the support beams, and pins that i now needed to return to the store for a refund, and stated that it was "weird" that all the pieces were missing, implying that i was making the whole thing up. I was also told that their "warrenty" for parts was to only cover the pieces, but the customer would have to pay for the shipping!?!?!?!, never heard that before.....After some back and forth with their very rude employee *******, ***'s Club had to get involved and was able to settle the issue from their end. However, i still have a rack unit that i cannot use since it is still missing parts. I also think that their employee ******* needs to learn how to deal with the public in a more friendly manner. I've never dealt with a company with such poor customer ********************** skills(or lack of).
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.