ComplaintsforCannaClear / The Hybrid Creative
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Complaint Details
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Initial Complaint
05/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order through Cannaclear about 2 weeks ago, my order has been labeled as ready to ship with a tracking number since the day after I made the order. Ive emailed them 5 times with no response as to why my they wont ship my package. Ive read tons of additional reviews online stating countless experiences in difficulties with this companies customer support not being helpful. In my case theyre non existent and I cant get ahold of anyone at this company for support. They either need to stop doing this to people or stop doing business in general because theyre obviously not professional in any way.Initial Complaint
01/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I was shorted 3/7 of my order. I even described how i came to the conclusion of the missing product content to support while doing my due diligence to seek help. However all i got back was some nonsense reason as to why i had to be mistaken. Regardless of their process, Me as the consumer has lost faith in the company and demand a refund for the missing product which should have been 7 grams by weight but was somewhere in the area of 4 grams. So I was shorted nearly half of my order. I would gladly accept fulfillment of the remainder of my order or my money back honestly. They have offered no recourse to rectify the solution, so my only solution is to reach out with a BBB complaint for incomplete order fulfillment.Customer response
01/11/2023
Dec of 2022.Initial Complaint
11/15/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
Placed an order on Oct 3rd got tracking information on the 4th. It was never taken to a post office just label created. Emailed them and they said one product had been out of stock but was in stock now and order would ship. It never did and now they won't answer emails since I told them their web page never showed product out of stock in the first place I just want my package shipped. Needs to be done overnight because I've had to wait almost 2 weeks.They ship out of ******** that's the 3rd screenshot.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.