ComplaintsforSpring Water Financial
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Complaint Details
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Initial Complaint
12/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have been trying to look in my account to see how much is owed, for over 3 months. I would like to pay off my account. Ever attempted I have made has be a fail. I have called left many voice messages and sent may emails. No one has contacted or responded to anything.Initial Complaint
10/31/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
In June of 2023 I borrowed ******. I have paid ****** back to Springwater Financial. They have received their payment in full as well as interest. The company will not answer phone calls, or emails. I have a debt consolidation company I am using and they have not been able to reach Springwater Financial. This business is scamming innocent people out of money. They give customers a login to check their "portal" for payment history, but the portal does not ***** you access to view anything. I really believe this company is running a fraudulent business, obtaining innocent people's information, especially since they won't return calls or respond to emails. I have read their reviews and I am not the only one having this problem. This debt should be considered paid in full. The email and phone listed on their website work, but they do not respond to either. Please stop taking money from my account.Initial Complaint
09/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Im having the same issue as the previous complaint. I too try logging in and cant get in. I cant get anybody to answer. *** left numerous messages and emails and nothing happens. I cant get into my account. I cant see how many payments are left or anything I guess if I get no response from anybody, then Im just gonna start and cancel the payments..Business response
10/06/2023
October 6, 2023
Better Business Bureau
PO Box 218
***********, ** 94577
RE: ********************* / Your ID #********
Dear Sir/Madam:
Thank you for forwarding the complaint that ********************* submitted to your office regarding the operations of Spring Water Financial.
We regret the technical difficulties ************ experienced while attempting to access information regarding his account and have closed the account as paid in full.
Sincerely,
Spring Water FinancialInitial Complaint
08/04/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have a loan with Spring Water Ginancial. I am looking to see how many payments I have left and/or a payoff amount. I have tried multiple times over the past 4 days to log on through the website (which I was able to do before), it stated that login was successful .redirecting. This produces no action. I have tried calling the customer service number, the recording says that an agent will be with me shortly. About ***** seconds later, the recording states, please leave a message. I have left messages, with my name and telephone number, this has not produced any response from SWF. On 8-1-23, there was a debit for the loan. Tuesday-Thursday I have left 3 messages per day. I also tried again on 8-4-23, same issue. This leads up to me contacting you.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.