ComplaintsforDollar Drug
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Complaint Details
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Initial Complaint
04/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have been shorted medication twice now from Dollar Drug recently. The first time was in December of 2023, I was given two half pills instead of 2 whole pills. Today I was given half a pill and there was also a hard shard of plastic in the bottle.Business response
04/09/2024
We apologize for the shortage. Broken tablets are a result of the automated filling machinery jamming and eventually crushing tablets. This happens very rarely but is a possible consequence as with any industry utilizing automation. The same applies to the vial- sometimes there are defects in manufacturing, or could have been done post-dispensing. I don't see any notes that the patient brought this to our attention. Pursuant to a simple phone call, we would and will gladly replace the broken or missing tablets. Thank you.Customer response
04/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.