1 Customer Reviews
Review from Sarah H
1 star04/12/2024
My husband and I signed up in March with that location. Since the plan started in March we used 3 of the 6 visits each, I believe. We decided it was best to cancel the plan as we were not utilizing it. We called to cancel the plan when we were out of town and were told that we had to go in person to cancel,we did not return until 03/10/2024. Additionally, weresponded to the email in reference to our lack of use of the "benefits" requesting to cancel and to have the pending charges cancelled, with no response. After calling and emailing, we went into the location and signed the cancellation forms yesterday. Again, calling and leaving a message ************ pending charge when the phone was not answered. Today when we called them after 6:00PM they stated that they would not be refunding/cancelling the charges and the owner of the location, who was on site, refused to speak with us.The lack of customer service and professionalism is concerning to say the least. The fact that they are associated with the franchise leaves a poor impression overall. Especially, when you see the negative reviews specifically in reference to their location. At this point from the charges alone, we are out $170 dollars. That does not include the time and energy that we spent trying to avoid just such a situation and now the time and energy that we will spend attempting to fix it.
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