ComplaintsforLux De Ville
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Complaint Details
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Initial Complaint
09/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered this bag on the ninth and it said it was supposed to get here by the 22nd but its not here and I think its a shame to you will not answer the calls doesnt answer the emails and I realize that other people had the same problem, so I was wondering if you just check it into it like a fraud I guess any help would do. Their website has more people like me, their phone numbers are bogus numbers.Initial Complaint
01/26/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a purse on 1/15/2022. It arrived on time, on 1/24/2022. However, it arrived factory damaged with 2 large dents on each side of the bag that are not fixable on my end, as it appears there is some type of plastic insert inside that is bent out of shape. My order number is ******. I emailed them on 1/24/2022 to inform them the bag arrived damaged and to ask for a replacement. They did not answer. I emailed them again yesterday on 1/25/2022 and they still have not answered or acknowledged my email. I want a replacement order for the damaged bag.Business response
02/02/2022
Business Response /* (1000, 6, 2022/02/01) */ The bag is made of vinyl and shipped with handles on either side. This is not a defect but since you are hassling us for no reason I have refunded your money. Please shop elsewhere. Consumer Response /* (2000, 7, 2022/02/02) */ please withdraw complaint
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.