ComplaintsforAlexander Buick GMC of Simi Valley
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchase a 2025 gmc Hummer. At delivery i was informed that the truck came with updated emblems. The emblems were installed. During installation there were Nicks and scratches. My sales guy said they would repair damages when the detail truck. 2 months have gone by. So I did a yelp review. The manager contacted me and said the damages would be a service dept issue. I called service department. And now they are both refusing to repair the vehicle.Business response
09/27/2024
Hello
We are sorry to hear about your experience with our dealership. We understand there is a disagreement about who is responsible for the scratches on the vehicle. We have a few follow up questions to go over with you, so our Manager David Weg will be calling you today to go over options to resolve this issue.
Thank you
Customer response
09/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22346205, and find that this resolution is satisfactory to me.
Regards,
B****** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.