ComplaintsforSteam And Go
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Complaint Details
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Initial Complaint
07/29/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a steam mop for $69.99 plus tax on Amazon, seller was steam and go. Amazon shipped. My box did not contain the mop, only the accessories. I contact Amazon, who then told me contact the manufacturer because this was a manufacturing error. I contact steam and go, and they are refusing to refund me with no explanation as to why they wont refund. I have emailed photos of what I received to show what I was missing, as well as invoice of my order. I want a refund.Business response
08/03/2023
The customer ordered a ****************** mop via Amazon.
The customer contacted us and asked for a refund claiming that the steam mop was missing from the box. We immediately apologized for the inconvenience and offered a free replacement.
The customer refuse to receive our apology and replacement all she wanted is a refund and she was very rude.
We check every month the inventory we have in the Amazon warehouse thru a program in Amazon called bin check where Amazon employees check our inventory for damages issues etc... If something is wrong they put it on the side. We never had any issues with the inventory.
The customer kept being so rude and threatening us that she will post on us if we won't refund her (and she posted bad things about us on Instagram) at that point we gave up and refused to continue this extortion behavior.
This is a very unusual case we had from Amazon. If the customer opened a request for a return within 30 days it's impossible that she got denied from Amazon to return. If she opened the box and the steam mop was missing she could immediately return it with no questions asked from
Amazon. Something is not right here and we have never heard complaints like that before.
On top of it, the customers continue not to say the truth. She said in the complaint that we never explained and refuse to refund but the chats between us showed a different side of this story.
We can easily show screenshots of the communications between us and the customer how we tried to help and offer her free products to make her happy and how she denied all our proposals and has been so rude and threatened us to post on social media.
It's a shame that some people taking advantage of the power of social media. But we know who we are and we know that we do our best to provide a high level of customer service we are sorry this came to that point. This could easily be resolved if she was nice and willing to receive our help.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.