ComplaintsforSwickard Honda of Thousand Oaks
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Complaint Details
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Initial Complaint
12/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
When purchasing this vehicle (sold as new) and an extended warranty for it as well as a low jack/upgraded alarm. Now my vehicle is having problems and is still under warranty while I am being charged when fixing these issues. Transmission began skipping and shaking took it in and paid over 350.00$ usd to fix. When transmission issues are covered under the warranty. More recently my car broke down on the road towed it home as it was after hours and the alarm went off and didn’t shut off until the battery was removed. Later took it to Honda simi valley and they charged me to diagnose my vehicle which is still under warranty. They again charged me to fix battery (understandable because tires, batteries, wipers and those type of parts aren’t covered) issue was not fixed and just 2 weeks later my vehicle did the same thing. Honda stated the battery going bad and the “fake” alarm/ low jack system that was installed by the Honda I am writing this review about and sold as a separate item caused this. They claimed removing this “fake” alarm and replacing the battery would fix the issue. Now I have the same were the alarm off uncontrollably and the dash board lights all flash. The car clicks uncontrollably when attempting to start it. I believe these Hondas are selling fake after market products and now damaged my vehicles electrical which has led to money lost and possible future problems.Business response
12/28/2023
Good afternoon, L******,
My name is A*** ******* and I'm the Customer Experience Manager for Swickard Auto Group. I have spoken with the P*** ********, General Manager of Swickard Honda of Thousand Oaks and he will be reaching out to you ASAP to discuss your concerns and help rectify the situation.
All the best,
A*** *******
Customer Experience Manager
Swickard Auto Group
E: ************@Swickard.com
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Customer Complaints Summary
6 total complaints in the last 3 years.
4 complaints closed in the last 12 months.