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Complaint Details
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Initial Complaint
05/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Pool service company had not been showing up for several weeks yet still billing for full monthly service. From December to March I have had intermittent service of once or twice a month when I have paid for weekly service. We eventually decided to part ways but my auto payment system with my bank still paid an additional service of $75 in addition to the $150 I had been paying monthly. The auto payment was too late to stop so I asked them to send me back the check so I could get it voided out but he never returned it. I made several attempts to collect the money back on 3/1, 3/23, 4/12. The monthly amounts of $150 were also paid for several months while the promised services were not completed but the $75 was after we decided not to do business together and they kept that money as well.
Business response
05/08/2023
This is absolutely false. No checks were from my business after we agreed to no longer resume service. Service dates and question were during hard-core weather events from the worst rain season we’ve seen in over a decade. No follow up attempts or contacts were received.Customer response
05/09/2023
I am rejecting this response because:Attached are my several emails requesting the check back and as you can see he responded to my email on 03/01/2023 so he cannot state that he didn't receive it. I gave several chances to return the check and advised I would be filing a complaint if not received by a certain date. At the time I only wanted by $75 back but now I feel I am deserving of the several months of service I paid for and did not receive. I understand that it was raining on and off then but does that mean I have to pay for a service I'm not getting? Doesn't sound valid. I would like 1 months payment of $150 plus the $75 for a total of $225 even though I paid since December for weekly service and maybe had 2-3 services.
Regards,
T**** *********
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