ComplaintsforHondata, Inc.
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Complaint Details
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Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I bought one of their products to tune my car. When using the product it removed tue previous car tune I had on my car, replacing it with their own. I then went to remove the install of product from my car and it erased the tune i previously paid for. Now they state there is no way to get my old tune back and I am stuck using their product I do not want:Business response
09/20/2023
This product was indirectly sold on 8/11/2020 and has been out of warranty since 01/11/21. It was used on numerous occasions in 2021. We cannot vouch for the advice given to to the customer by unknown third parties.Customer response
09/20/2023
Complaint: 20627581
I am rejecting this response because:I never provided any information to them about the product I have in my possession, and if they can see its usage they can see it was used three times, one to install and when I realized I didnt need it uninstalled it.
after the uninstall and it removing the original tune my car has previous to using the product, I had to reinstall it to get my car to run correctly. I have emailed the several times about this and finally got a response this year from someone named ****, after several attempts over the last 3 years.
Sincerely,
*********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.