ComplaintsforInfiniti of South Bay

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my vehicle to URH auto to get a tune up on 11/11/23 to keep my vehicle well managed and up to date . After receiving my vehicle the next day my car started to make a put put noise(misfire) .I took my vehicle to Infiniti of South Bay on 11/14/23 to a trusted manufacturer dealer to get a diagnostic I was told by *************************** at the infinity dealer that my tune up was done correctly and by the diagnostic the codes that is coming back on my vehicle is 13040-JK30B and 23797-9N00B and that I needed a *** COVER & PULLEY KIT and Im looking at ******** I advised *************************** that its really expensive and i will take my car for a second opinion before picking up my vehicle I received a text advising the store service manager will like to give me a 15% discount off the service if I do the repairs with Infinti. I advised will this fix the problem of my vehicle i was told yes. I got the part replaced trusting in Infinti due to that is the manufacture of my vehicle. My car was ready for pick up on 11/17/23 at 2:52 pm. When i picked my car up on 11/17/23 i was about **** mins away from the dealership on seplveda and **** street my car started to putt putt the same issue I took my vehicle in for . I called Infinti dealer on 11/18/23 8:31 am to speak with the upper management i spoke to ************************* i advised him of my vehicle not being fixed and was told that the problem is fixed. I advised ************************* that they have fixed on a part that did not need to be replaced because i am experiencing the same issue. Infinti kept my vehicle for approximately four days I called in to check the status ************************* advised me i will now need a catalytic converter and it was bad Infiniti advised they will replace the catalytic converter . I picked up my vehicle on 11/24/23 and was refunded $200.00 due to the catalytic converter was a less amount than the *** COVER & PULLEY KIT . I had my vehicle for one week i started to experience the same problem I contacted Infinti again on 12/1/23 and spoke with the manager ************************* and advised of the inconvenience and stress this has caused and for them to pick up my vehicle I advised I am unable to keep using my tow ************************* advised they dont have tow service he will have one of his employees pick up my vehicle at my residence. . I received a call on Monday 12/1/23 that I will need a new transmission due to my catalytic converter went bad i advised the manager how is that possible if infinity replaced . ************************* advised the pension are low . I advised this is something Infinti have done with my vehicle due to when I got an inspection report done on my car everything came back in green / good except low with brake fluid and whiled shield wiper fluid . I picked up my vehicle from the manufacturer dealer on 12/4/23 and they have reimbursed ****** of the labor. I got my vehicle towed on 12/4/23 with AAA to my residence with a different issue (engine) that was never shown on the diagnostic / inspection report in the beginning. I am left with a non working vehicle. As a trusted manufacturer I expected to receive accurate detail information. I feel the dealership misdiagnosed the problem repeatedly and has misled me. I have the right to expect competent and effective repairs from a dealership.

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a truck from the dealer. Called back to tell them that the brakes were having problems. The window was cracked and that passanger door you could hear air coming through the window. I let them know that I was a the glass repair company and that they said the windows been fixed badly before the used car manager told me to bring it back and they would fix the problems only thing they fixed was the passenger window since then nothing else has been done the used car manager made me an appointment to come back to fix my breaks but has yet to keep the appointment and as for my windshield he let a laugh out and said it was more cost efficient to just keep the Crack since it wasn't on the driver side I did a review and once again he agreed to contact me to handle the problem and has not called

• Initial Complaint

  03/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a new QX 60 a few months ago. It's time for my first oil change and brought it to the dealership for service. A few weeks prior I noticed the front bumper on the car was loose so when I brought the car in I asked the service folks if they could fix the loose bumper too. Service **** completed the oil change and said there is nothing they can do for the bumper. When asked why they said it was because of an impact. Considering I think i'd know if i was in an accident or not I asked him to show me what he was talking about. That's when they pointed to some dirt on the bumper and said that was the impact that probably made the bumper loose. I then wet my finger and wiped off the dirt in less than a few seconds and not even a scratch on the bumper. Still said there is nothing they can do and also reached out to their consumer affairs **** and they are saying its now wear and tear and there is nothing they can do. So it's now my understanding that their cars start falling apart after 4 months of driving and that their warranty doesn't cover shotty worksmanship.

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