ComplaintsforCozy Home Services
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Complaint Details
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Initial Complaint
07/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Over three months ago, on April 11th, Cozy Home Services installed a ********** Systems whole house water filter system in my front yard. This filter has continuously leaked carbon granules into the water system of my home, clogging up items like all my sprinkler heads, the water filter in my refrigerator, faucet screens, etc. Over the last three months, Cozy Home Services has come out to my home five times to resolve this problem and nothing has worked. On July 18th, I hand delivered a letter to *****, the owner of Cozy Home Services, which described in detail my experience and concerns. At the end of the letter I requested a refund. The next day, I met him at his office at 2:00. He refused to refund the money stating this is a warranty issue and said hes still trying to work this out with ********** Systems. I understand its a warranty issue, but at what point in time am I legally entitled to a refund? How much longer can this go on? Ive also contacted ********** Systems, twice, and have never heard back. I kept all correspondence such as texts, photos, videos, voicemails and the letter. All are available upon request.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.