ComplaintsforAircraft Hinge, Inc.
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Complaint Details
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Initial Complaint
07/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We placed an order with this company on 4/4/2023 and paid an expedite fee of $3150.00 to have the order expedited, completed and shipped to us by 7/7/2023 which they accepted on 4/4/2024 We followed up multiple times without any response from them as the due date got closer with no response. Then on 9/8/2024 we were informed that there is no material available for our order and that we were at fault because they asked us to ask our customer if they would take a different size which we specifically told them they could not and they needed the exact part we order per the drawing.We then had to cancel the rest of the order and asked for our expedite fee back and they never refunded it even after multiple requests.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.