ComplaintsforBellagio Express Car Wash
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Complaint Details
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Initial Complaint
09/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went for a simple carwash express 9/07 with my wife and daughter after picking my daughter from school. Went to Bellagio carwash express. After the was I came home right away parked our car and got some tissue and cloth to wipe the water and clean the inside of my car. When I was wiping I saw the scratch and dent in front near the hood! I am 100 percent that the scratch and dent came from that car wash! I called and left a voice mail. Manager called me and denying the damage they made! This is ridiculous and they dont take responsibility! I saw bad reviews on Yelp and they have been getting away with this and this is really un acceptable. I treasur my car so much and just for a simple car wash I get this damages and need your help to get Them repair the damage and take responsibility they did to my carBusiness response
09/26/2023
In regards to complain, first I would like to extend an apology on the behavior our Manager had towards this matter. We have review our equipment and video and do not had any malfunction in our equipment during the time of their car wash. Our brushes do not have any sharp objects that would cause the vehicle to had the scratches of this nature at our location. Our soft foam brushes are far away and have very minimal contact with the vehicle. I am sorry we cannot be more of help to you but Bellagio Express Car Wash cannot be liable for pre-existing conditions, as indicated on the declaimer boards at the entrance and exits of our tunnels. We suggest you consider the possibility the scratches were caused at another location or that they were there prior to entering the tunnel.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.