ComplaintsforBee Catchers
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Complaint Details
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Initial Complaint
04/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Bee Catchers, a bee removal company provided services for me (*****) and my wife (*******) on July 5, 2023 for $1000.00. Invoice #*****. My wife *************************** used her Chase credit card ending in 2201 to pay the bill. Bee Catchers policy is to put a hold on amount. This hold is supposed to be released. But, Bee Catchers double charged us. They placed a charge on *******'s Chase card on 7/20/2023 for $1000.00 and then again on 8/02/2023 for $1000.00. After contacting Bee Catchers multiple times and providing Billing and Credit Card information, Bee Catchers has still not returned nor credited the over charge of $1,000.00 My wife works during the day but husband ***** can be reached during the day. ************Initial Complaint
06/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of Transaction: May 19, 2023 Invoice number: ***** Date of Warranty: 5 years from date of work Amount paid: $1,700.00 Customer called the owner of the business on May 21, 2023 and told her that the bees were still swarming. She told me that they would eventually go away. I called her again on June 3, 2023 and told her the bees were still swarming. She basically said to me that I was not going to control the phone call, that she would send someone out on Monday, and that she would block all my phone calls. She also used profanity and when I tried to confirm a time frame using her website comment service, I got no reply after three hours. I submitted a comment via her website that I was going to contact my bank and the BBB to report her. As I mentioned in my second comment, I am highly allergic to bees and still no response. I need to report her unprofessionalism and lack of customer service. Completely unacceptable.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.