ComplaintsforLoveScotch

• Initial Complaint

  04/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction: 3/22 Issue: Initially sent wrong bottles was refunded the wrong amount and charged retail for 6 bottles of *********************. Company states 10% discount code was given. Agent called me and told me discount code is not given due to nature of refund for them sending incorrect bottles. This is false advertising and a scam. $266.64 - 183.93 refunded = $*****. Each bottle is ***** each bottle 6 quantity **** taxes =$*****. Company first said discount code wasn't removed later swiched their tactic when I was called. I wanted the partial refund of discount. I'm being penalized and lied to that the discoutn code of 10% is applied when they clearly took it away. ***** 6 quantity x **** taxes 10% discount code. ***** - ***** including discount code = $8.27 is owed.

  Customer response

  04/18/2023

  ******************************************************

• Initial Complaint

  04/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered an item from the company a few weeks ago. I have not received the item, I have not received any notifications about the item, I have not received a response to any of my emails, and the listed phone number does not work.

• Initial Complaint

  03/08/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered 8 bottles for shipping to ***** on 3/2/23, order #*****, which they later changed to order # ************* . 6 days later I have zero communication, nothing has been shipped, and their phone number is "not accepting calls at this time." I will be following up with a dispute of the $272 charge with my bank immediately. This company is absolutely terrible, DO NOT BUY FROM THEM. Ship the products immediately and provide tracking information.

• Initial Complaint

  01/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased several bottles of ********************* Rye whiskey on 3 different occasions in a 10 day period. They were meant as gifts to co-workers. Every ******************* product comes in an Iconic yellow tube that the bottle is incased in. My first order arrived perfectly with everything in the packaging. The second order arrived in a much smaller box. It only had the 2 bottles without the tubes. The third order also arrived perfectly. I contacted the company and was cited an obscure legal disclaimer about not including original packaging unless specifically requested by the customer. I tried to inform them the Iconic tube is a part or the product but they basically told me to pound salt. I just wanted them to make it right so I could gift them as planned but without the Tubes it's like gifting a product not in the box. Please help if you can. I offered to send them back but the pulled the "all sales are Final" play.

• Initial Complaint

  09/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  I completed an order on their website (Lovescotch****) on 9/10/2022 for 6 bottles ************************ I emailed them yesterday (9/19/2022) about the status of my order and received an email that they are currently out of stock of the item. Their website as of yesterday, picture included, did still have the product available at a higher price. I believe they are lying about their stock and just wanted a higher price for the item that I purchased the item for. Their website raised its price three times before they told me the item is out of stock. The price increases came after my order was placed. I have provided screenshots of the stock count and the price increases. They are basically saying that their website is smart enough to raise its price on its own but not update the stock price. I would like them to complete the orders as placed. Emails and pictures are attached. I can provide the original pictures if needed. It does look like they have another complaint about the same thing filled on this website from December.

  Business response

  10/18/2022

  Consumer Response /* (-5, 5, 2022/09/23) */ Just wanted to follow-up with another screen shot of their website. As of yesterday the site still listed the item at a higher price with current stock. Thanks, ************* ******************************** Business Response /* (1000, 6, 2022/09/29) */ The product the customer ordered was out of stock but incorrectly was showing inventory online. We were attempting to get more but it did not arrive. The item was set to out of stock and the customer was informed. We refunded the customer the full cost of the order at their request. The inventory system automatically adds product back into inventory from cancelled orders, so the item again showed inventory that was not available. The item later received a wholesale cost increase, which increased the cost on our website. Consumer Response /* (3000, 8, 2022/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Can someone please look at the emails and pictures I provided? The business is saying they received a price change after my order but they changed the price twice not once. Also why did they not update the stock when they made the price change on the day after I ordered the product? I also never asked for a refund, I asked them to deliver the product as ordered. It was only after I brought up the fact that they updated the price and not the stock, they cancelled my order.

• Initial Complaint

  12/14/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Ordered 5 bottles of liquor on Dec 8. Received an email a week later claiming the product was no longer available however it is clearly still available on the website but now listed for more than double the agreed upon transaction price. Company recused to honor the original order as priced and suggested I substitute for another product. Bottles were Christmas gifts and now will not be able to replace. It appears to be a "bait and switch" scam site

  Business response

  01/10/2022

  Business Response /* (1000, 5, 2021/12/24) */ We reached out to the customer to let him know that product was unavailable, as we are experiencing supply chain issues. We reached out offering to either refund him or recommend comparable substitutes. He never responded to our email. We then got another shipment of the product in unexpectedly and were able to fulfill his order. His order was shipped and delivered. The pricing of the product was below market value and we raised it after receiving his order. We honored the price he purchased it at. It is unclear how he could think we are a "scam" or "bait'n'switch" when we were transparent in our communication and did not try to raise the price on him. Attached is our email correspondence and records of his shipment. We would have appreciated him communicating with us originally rather than defaulting to make an unsubstantiated complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩