ComplaintsforStackCommerce

• Initial Complaint

  10/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchases ********************** activation key,key does not work and ******* ***** said contact the vendor I purchased from, seems like the vendor is reselling keys and committing fraud

  Business response

  10/09/2024

  Hi ******,
  
  Thanks for reaching out! We are so sorry for the inconvenience. 
  
  We sent you an email today so that we can get you all squared away.
  
  Please check your email and respond to us. We're here to help!
  
  -Stack Support

• Initial Complaint

  10/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased (Order #: ********) an app named "Undetectable Humanizer: Lifetime Subscription" for US$45.19 on September 26, 2024, through **************************. This app claims that it can generate human-like writing and convert AI writing to human-like writing. It advertises in a video shown on ************************** that after generating writing through ChatGPT, the app converts the writing to be undetectable by AI detectors, such as Undetectable AI. Unfortunately, I have found that the app does not function as claimed. Additionally, I have noticed a significant discrepancy in the word limit stated on your site. The basic plan is advertised to include ****** words, but the app only shows a limit of ****** words across three models. Even more concerning is that after generating just a few 400-word pieces, the app indicates that I have exhausted my word limit. Moreover, the feature to connect my own API, which was expected, is not available.I sent an email to ************************** regarding this false claim. They asked me to share screenshots that demonstrate the problem. I followed up with an email including several screenshots as proof. After receiving my email, the support team of ************************** stated that it is a technical issue and would direct me to their merchant. However, even after three days, I have not seen any action.I emailed again to explain that this is not just a technical issue, but a failure of the app's core functionalities it does not generate undetectable AI writing or humanize content as advertised. It is clear that this product does not deliver on its promises and falls short of expectations. It has been three days now and they have not responded.Given these factors, I must reiterate my request for a full refund of $45.19. The app does not meet the expectations set forth by your promotional materials, and it fails to provide the essential functionalities that influenced my purchase decision.

  Business response

  10/02/2024

  Hi Hasan,
  
  Thanks for reaching out! We are so sorry for the inconvenience. 
  
  We checked and you're still actively communicating with our Support Team.
  
  Rest assured we'll get to the bottom of this. Make sure to continue responding to our email and we'll get you all squared away.
  
  We're always happy to help! 
  
  -Stack Support

  Customer response

  10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Md Hasan ****

• Initial Complaint

  09/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have made a purchase with StackSocial on 09-02-2024 for $106.77. I have ask them to credit my credit card back and cancel the order. They have only credited $35.59 to my credit card at this time. I have email this company through their web portal (Tracking #************), it says package has not been received since 09-03-2024. This does not make any since. It appears this company has just taken my money without any response back. Please review for proper handling.

  Business response

  09/18/2024

  Hi Greggory,

  Thanks for reaching out! We are so sorry for the inconvenience. 
  
  We sent you an email today, so that we can get you all squared away.
  
  Please check your email and respond to us. We're here to help!
  
  - Stack Support 

  Customer response

  09/19/2024

   
  Complaint: 22305272
  
  I am rejecting this response because: I have contacted your office so many times for updates and refund for full order. I will not accepting waiting on this product. I would like a full refund please. Your office has delayed this to many times and it seems that the vendor that your office is using does not have the products I want. Please submit a full refund to me ASAP. This is not the way anyone should conduct business.
  
  I received an email from this company again after I have ask for a full refund:

  From: support=stackcommerce.com@cx.stackcommerce.com; on behalf of; Support Team support@stackcommerce.com ---- Hi Greggory, We appreciate your patience! We are so sorry for the delay in response. This is to inform you that we are still working on this issue, we have reached out to the merchant for them to double-check with the remaining orders that you have. We've also added a $5 credit for the inconvenience. The credit is valid for 6 months and can be used toward a future purchase. Just select 'Pay with Credits' at checkout. As soon as we hear back with an update we will let you know soon! Please bear with us. We appreciate your patience and cooperation on this issue. Stay safe, stay healthy, and Have a wonderful day! Sincerely, Daniel
  Sincerely,
  
  Greggory Warren

  Business response

  10/02/2024

  Hi,
  
  The purchase was already refunded in full for Order Number 22831517.
  
  • $35.59 refund on 09/13/24
  • $35.59 refund on 09/26/24
  • $35.59 refund on 09/26/24
  
  For a total refund of $106.77, which is the exact amount paid for that purchase.
  
  This has been resolved on our end as of 09/26/24.

  Hope this clears things up!
  
  Sincerely,
  Stack Support

  Customer response

  10/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22305272 and find that this refund-only resolution is satisfactory to me. It is very sad that someone has to report this matter for proper resolution. After all the emails I sent with the BBB.org, I would still be waiting and lied to. I will try not to get myself in this situation anymore. Thanks for all your help, BBB.org; you are the best. 
  
  Sincerely,
  
  Greggory Warren

• Initial Complaint

  08/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On Dec 7, 2023, I placed an order on StackSocial, using my ****** account as payment. I was purchasing this product: ****** 1-Year Gold Star Membership + a $40 Digital ****** Shop Card. The total was $62.40.There was a redemption link in my order confirmation email. When I redeemed, the page included this info:Youre all set! Youre now a ****** 1-Year Gold Star Member and you will receive your $40 Digital ****** Shop card via email within 2 weeks.Redemption deadline: Your membership MUST be redeemed by NO LATER than 09/08/24 to qualify for this promotion, but we encourage you to redeem within 30 days of your purchase.On Dec 13, 2023, I received an email that appears to be from ****** but is actually from ********************************** The subject of the email: You just received a ****** Digital Shop Card.The email contains this text: Hi ********,****** Wholesalehas sent you a ****** Digital Shop Card. Use it today or whenever you like, it never expiresHowever, when I clicked the link to redeem it and still, today, when I attempt to click the same link I receive a warning about the page not being secure. If I ignore the warning and proceed, despite knowing my information may be compromised, I am directed to an error page that says only this: This page contains the following errors:error on line 1 at column 476: Extra content at the end of the document Below is a rendering of the page up to the first error.NOT_FOUNDWhen I view the html of this website, its clear that its a plain text website, and not an actual error message. When I inquired with ******, they explained they have nothing to do with this deal, and that StackSocial is responsible for sending me a gift card; they have no obligation to me or information about this purchase. My $62.40 purchase was completely fraudulent, and StackSocial is not responding to my messages requesting a refund.

  Business response

  08/14/2024

  Hi ********,
  
  Thanks for reaching out! We are so sorry for the inconvenience. 
  
  We sent you an email today, so that we can get you all squared away.
  
  Please check your email and respond to us. We're here to help!
  
  -Stack Support 

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 27, 2024 I purchased a lifetime subscription for Supermusic AI. The total cost was $52.99. After I redeemed the code for the product, I was unable to login and access the product. I attempted to troubleshoot the problem with no success. On 06.29.24 I contacted the Stacksocial support team via email and explained the problem. After more than 10 emails between us they did not provide a solution. It didnt even seem like they were trying.

  Business response

  08/08/2024

  Hi Daman,
  
  Thanks for reaching out! I'm so sorry for the inconvenience. 
  
  We sent you an email today so that we can get you all squared away.
  
  Please check your email and respond to us. We're here to help!
  
  -Stack Support

  Customer response

  08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up for ****** through stack social and I believe that it may be a scam. The phone number giving for the contact is not in service.

  Business response

  08/09/2024

  Hi ******,
  
  Thanks for reaching out! We are so sorry for the inconvenience.
  
  I checked and this issue was already resolved based on your conversation with our Support Team last July 31, 2024.
  
  Nevertheless, we sent you an email today to make sure you're all set. Kindly check your email and respond to us.
  
  -Stack Support 

• Initial Complaint

  06/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a Windows 11 pro product key on July 30, 2023. While recently attempting to reinstall Windows on my existing PC using this product key, I encountered an error that prevented me from using the key. I spoke with ********* tech support and was informed that the key I am attempting to use, which I purchased from StackSocial, is pirated and will not work. I have attached an image of the error and a transcript of the conversation I had with ********* tech support. I also attempted reaching out to StackSocial customer support directly but was not provided any resolution or acknowledgement of the problem.

  Business response

  06/15/2024

  Hi ***********,
  
  Thanks for reaching out! I'm so sorry for the inconvenience. 
  
  We sent you an email today so that we can get you all squared away.
  
  Please check your email and respond to us. We're here to help!
  
  -Stack Support 

• Initial Complaint

  06/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased 3 *** Paint Sensors, never opened them and returned them. First, they said they never received them. Then, when I showed them the **** delivery confirmation, they made up some unlawful reason for a partial refund. I requested a full and am entitled to a full refund.

  Business response

  06/10/2024

  Hello there, 

  Our sincere apologies for the experience you had returning your item. 

  Upon checking your ticket, it appears that your order has been fully refunded back to the original form of payment. 

  Hope that helps! Please let us know if there's anything else and have a great day! 

  - Stack Support

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 21, 2024, I purchased **************** Home and Business for Mac 2021 software from Stack Commerce for $91.98. However, Stack Commerce failed to complete the transaction by providing me with the software for which I paid (Transaction ID 1T723111F0100741G; Invoice ID ******************************** is unreachable by phone, and also failed to respond to my multiple email requests for a refund, or to provide me with the software for which I paid.Therefore, Stack Commerce committed fraud by taking my payment, and not providing me with the software for which I paid. Moreover, they refuse to rectify the situation.

  Business response

  05/22/2024

  Hi *****,

  Our sincere apologies for the inconvenience. 

  Upon checking the ticket you sent us, we can see that one of our representative responded to you and refunded your order.

  It appears that error you encountered was caused by a miscommunication between our system and PayPal. Please allow 2-3 business days for it to reflect back to the original payment method you used. 

  Hope that helps! Please let us know if you need further assistance. 

  TEAM STACK!

   

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Oshkosh little well lack lap *** mm half

  Business response

  05/18/2024

  Hi,
  
  Thanks for reaching out!
  
  Unfortunately, we can not locate any order, or at least an account, associated with your email address or full name.
  
  We sent you an email today so we can get additional information from you.
  
  Please check your email and respond to us. We're here to help!
  
  TEAM STACK!  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩