ComplaintsforWild Side Smoke Shop
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Complaint Details
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Initial Complaint
01/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought an item, and when I bought it I was told that I would be able to return it for store credit. I come back later to return the item as it did not work for me. I am told that I must choose an item to buy with the store credit at that moment, or within the return window, as the employee there cannot give me a gift card. He tells me to come back the next day when his manager is there. I return the next day and the manager says that they have no way of giving out gift cards or receipts with credit on them at all. I was given no choice but to keep the item, or to choose something at the store in that exact moment. There was nothing in the store I was interested in at that time, so I leave, extremely dissatisfied with this terrible business practice of lying on your receipts. The receipt states: "While we hope you are completely satisfied with your purchase, in the event you would like to return you unused and undamaged product(s) for any reason, you may do so within 48 hours of the purchase for full in-store credit." Now maybe I am just a dunce, but this seems to imply that they would have a system in place to grant me store credit, but they do not. If they cared about customer satisfaction, they would've just given me my money back at that point.Initial Complaint
04/18/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased an E Device that does not work. the company will not take responsibility for their actions. this company sells items that are used or broken, as new.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.