ComplaintsforEcoden
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Complaint Details
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Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is a fraudulent company that should be banned from selling goods to the **. They have a fake address in the ** yet items are shipped from ***** crappy fake memory foam pillows and a fraudulent return policy. I order one pillow two years ago. They got ahold of my personal phone number during this process. The pillow was awful. Returned with no refund. And theyve been texting me 5% off promo texts to my personal number via spoofed numbers for YEARS. I cant make it stop.Initial Complaint
01/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a pillow for $76.50 from Ecoden on 12/5/21, it was received on 1/4/22 and is not what it was described as. Based on their 30-day trial, they have a money back guarantee if you email them at ********************** and they would give you instructions to ship back and get refunded. I have been emailing with no response and feel as if they wait the 30 days so they don't have to refund you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.