ComplaintsforRC4WD, Inc.

• Initial Complaint

  04/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Ordered superlift driveshaft alignment degree shims for lifted 72 chev k10 4x4 truck, what I got were little shims for a match box size truck. Are you kidding me they weighed .02 lbs more like .02 grams. I want them to stop doing business but give me my 40 bucks back!!

  Business response

  04/14/2023

  Hello, 

  We are a scale RC Company that specializes in 10th scale remote control trucks, parts and accessories. We list the specifications such as weight, height and width for our products on our website under each item. Attached is a screenshot and below is the link for the item purchased by the customer that shows this information.  Unfortunately the customer mistakenly purchased this item. 

  We have spoken to the customer via phone, during the conversation the customer advised he would cancel the dispute and we will issue a refund for the order total of $18.52

   *************************************************************************************

  Thank you 

  RC4WD Support 

  Customer response

  04/14/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Not sure what all that forward backwards crap means . I guess they did nothing wrongs. I used google for some shims for my 72 chev truck with a six inch lift in they had their RC add right their with the big trucks. It wasted my time because I don’t play with toys any more and have never messed with RC toys. When I see RC I’m thinking name of a company not toys. They need to fix that because I appreciate how fast you BBB did the job. I would like for google or RC to watch how their adds get stuck in between the adds of real trucks. It never lets you know it’s a toy company period should have to put that much effort into selecting parts for my truck. Makes me not want to mess with the internet any more. Let them off the hook with a warning . Thank you and you do a excellent job for sure!!

• Initial Complaint

  03/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They refuse to give me a refund on a product I sent back 2 weeks ago. I’m being charged 10% restocking fee when the product I received was faulty out of the box. I have emails and videos and pictures since day 1 of receiving product of nothing but problems. Also I’m being charged for a product I sent back and they have received but still won’t give me credit for. Total amount is $876.78 You can’t charge some restocking fee by law if the product is bad out of the box and he is refusing to refund money because is was financed through affirm which he feels he can keep

  Business response

  03/15/2022

  I wanted to respond back to this complaint. 
  Short version is that we were in contact with the customer both on the phone and email to resolve his concerns.  We offered to replace the parts per our warranty policy and he was OK with it. Proceeded to ship it back without RGA approval after being notified that there will be restock fees.  Now he is not happy about the restock fees.
  
  Details:
  When the customer initially contacted us, he had a question about a possible leak on a part.  As our warranty states, it is at our discretion that we replace the product.   I immediately ordered the part for the customer due to it being an easy part to replace and he was satisfied with that.  
  He then came back, several days later, stating that the motors were not sync'd.   This was not an issue prior so I asked if he bumped or adjusted any of the settings on the radio.  He replied, it is not that and that he wants to return it now.
  I made him aware that the part is ordered and that if you return it there could be up to a 15% restocking fee.  He responded that if he gets charged the restock fee he will cancel his other order that he immediately did.   I then tried to work with him and day later he sends a picture of the label that he shipped the unit back.  This is not in compliance with our RGA system.
  The reason for the delay in inspection was due to our Tech person being out sick but I kept him updated and as soon as he was well I had him check it.
  There were definite signs of use that results in us not being able to sell it as new.  I approved a 10% restock and also refunded a significant portion of his shipping (of which we are not obligated to do)
  
  I called him and reviewed the refund amount and he said he shouldn't pay any of it.   The total out of pocket that he will end up with is $307 from two orders ($6,182 total) that he placed and returned.   This comes out to just about 5% of the total invoices so you can see that we have done much more than is required based on our warranty policy.  His real costs should be a total of 10% plus the shipping charges.
  
  We are trying to refund the remaining portion but his dispute with the finance company on payment will not allow us to do it.  I contacted Mr Kelly to drop the dispute so that we can refund the remaining $313.87.   We are still waiting on a response so that we can finalize the resolution.
  
  Please let me know if there is anything that I can assist in.
  
  Have a great weekend.
  ****

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