ComplaintsforBird Rides, Inc.
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Complaint Details
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Initial Complaint
09/23/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Regarding Bird shared scooter's NYC Access discount program, as others have noted already on Better Business Bureau, Bird gives the runaround instead of access to the discounted program as advertised in following URL:********************************"$5 per month for unlimited 45-minute rides, $0.39/minute afterwards". (BIRD)Since Sep 14, 2024 the date of my Bird application, they keep trying to bait and switch me with 3 free 30 minute rides instead of the offer as advertised in above URL. Initially I was thinking perhaps this is just a case of innocent misunderstanding, but after having several distinct Bird customer support **** using very similar language to give me runaround instead of addressing the issue, AND after reading similar experiences noted on Better Business Bureau, I highly suspect this is not a mistake, but systematic policy - (to obstruct and play dumb when questioned about why I'm not seeing NYC Access discount program in my Bird scooter account). Finally the fact that they are not even trying to address this issue but instead replying with nothing but irrelevant nonsense, leads me to believe they are knowingly dodging and trying to hide the fact that they are not abiding by their contract with ******* to offer this program.Business response
10/04/2024
Our Bird Access program in NYC is two free rides per day up to 30 minutes each for now weekly or monthly cost. After 30 minutes, the user will be charged the standard per minute rate. Users can sign up or find more information at the link here: https://help.bird.co/hc/en-us/articles/360030673152-Bird-Access-Program
Regarding the information that appears in NYCDOT webpage, the content is outdated since the discounted program isn't valid anymore. That said, we don't manage or control the content in this website or how frequent it is updated. We recommend reaching out to our customer service team or visit our Bird Access program page mentioned above for the latest information about our offerings.
Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
There is no way to contact this business to correct charges. This provider will sell you a monthly pass that provides discounts. However it is not regularly applied when you use the service.When you attempt to dispute it there is only a chatbot. Later you receive a single email but when you respond for clarification or actually ask your question, there is no response.When you try to file a complaint on their website, it tells you that your email is not verified. When you put it into verification, it tells you your email isnt valid - even when typed correctly on multiple occasions.Initial Complaint
08/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On July 9th, 2023, we purchased a BirdBike e-bicycle for $999.99 plus tax. It had a 1-year warranty. In early June, 2024, the e-bike started malfunctioning. When you pedal, the motor does not engage, as it is supposed to. On June 19th we submitted a *********** ticket to notify Bird about the issue. We received a confirmation emailthat our form had been received.Later that day, we received a message asking for the Serial Number which we had already provided in the original form and QR Code Number (located in between handlebars if applicable). That QR code could not be .On June 21st we emailed back for clarification about the Serial Number and sent pictures to show that there was no QR Code Number to be found on our particular e-Bike. We received no response.On July 4th /we emailed again to find out what was happening. We provided the Serial Number *************** again, just in case that was the hold-up. We received no response.On July 20th we emailed again to find out what was happening. We received no response.Later that day, since we werent getting anywhere with our first attempt to have the problem fixed, we submitted another *********** form. We received a confirmation email that that had been received, but no further communication. On August 3rd we sent a long email outlining the above and asking them to please respond. We received a confirmation email.On August 7th we received an email saying sorry for the delays, but that they we are busy and that we just need to be patient.On August 7th we responded to ask how much longer we should expect to have to wait and reminding them that we notified them about this issue before the warranty expired. We received no response.On August 12th we tried calling customer support *************) but there was nobody available and it disconnected.It has now been two months, the warranty has since expired, and we have gotten nowhere at all. The e-bike has not fixed itself.Initial Complaint
07/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was useing the bird app in ********* **** and I rented one of their scooters and in mid ride the scooter shut off and I was almost hit by a car because my speed reduced and the driver anticipated me to be clear of the road of which I was crossing . Turns out the bird scooter was manually turned off by the company. Said it was terminated because I was out of range of its network. Nowhere on the map does it show the range of its network. No fault of my own if they would of had it on the map I would of ordered a uber. Not only did I have to wait and order a uber I was late to my appointment and had to reschedule. Causing me to miss a day of work . I don't think theese companies take into consideration the time and obligations the citizens that use their services use have. I counted on the bird app and they not only screwed me out of a day of work they screwed me out of my money . Only offering 5 dollars out of 11 that they took. If you ask me they should pay for the day of work I missed but we all know that's not going to happen. I want my money back . Not half or 75 percent . I want the whole 11,35 that they took.Initial Complaint
07/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dear BBB,I am writing to file a complaint regarding my purchase of a BirdBike V-Frame unit from Wellbots on September 4, 2023, using my AMEX card. Despite multiple attempts to resolve the issues under the warranty, including a battery fit issue, brake lever falling off, and power problems, neither BirdBike nor Wellbots have provided the necessary repairs or replacements. I have detailed my communications with both companies below and attached some of the supporting documentation. Please let me know and I can attach all of the emails where I reached out to the companies.I seek BBBs assistance in mediating this issue to ensure I receive the warranted parts and/or a refund, and adequate customer service.Thank you for your attention to this matter.Sincerely,*****************************Initial Complaint
07/03/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I qualify for the bird access program. They bumped me from this program without any reason and fail to respond to my emails. Based on the numerous complaints from me and other riders on this program. It is clear that Bird has no intention of honoring this program--that they make false promises of making use to access for their scooters for everyone. I am sick of their lies. I am sick of them pretending to be a progressive program that offers their services to underserved. I am so sick of them making these fake pledges so they can leverage it for them so they can dump their scooters in their city. Stop pretending that you're a responsible company that wants to increase transit for all---when the truth is that you only care about making a profit--even if that means lying to city administrators. Stop lying that you're gonna help underserved communities by offering bird access It is clear that you don't want any in this program because you don't want it to affect your profits. That's fine. Just stop lying to city leaders saying you're offering this program to help underserved communities.Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Rented two scooters while in ***** on 7/1 and when the ride was over it said both riders took 20 minutes to get to our destination. There is no way it took us that long to get to our destination. It was half the time.Initial Complaint
06/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Their customer service department is not responding. They no longer have a phone number that is active and when they try to help via email I get nowhere. I have two Bird One scooters that I purchased from them and need them reset so I can sell them to a new person. They are non-responsive.Initial Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I use Bird Scooters everyday to get to work and back, and have done so for about a year now. I noticed they are deceitful and sneaky when it comes to charging for the scooter rental. They charge by minute, and they ignore seconds, so for example if you used the scooter for 2 minutes and 3 seconds, they will charge you for 3 minutes. They also have the app stall when you go to end the ride so it puts you into the next minute interval to be charged the extra minute. Ive researched and this is a commonly known thing among users, so it's not just my phone or something. They also change their policies constantly. Idk if it's in T&Cond that they can change everything without notice, but they throw in random charges and adjust how much your pass is valued at in the middle of it's lifespan. I asked for a credit cause they make so much money off of me and I know they're being sneaky, and they did not want to issue a credit.Initial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a ride pass for electric scooter from bird .I was informed by bird after I purchased it that my city dropt using them and is no longer accessible for me to use. I asked to be refunded since I cannot use there services and they are denying my refund ..
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Contact Information
Customer Complaints Summary
85 total complaints in the last 3 years.
13 complaints closed in the last 12 months.