Customer ReviewsforCREDO Mobile

The customer service signing up was fairly awful. I was calling on the last day of a promotional deal but Credo needed me to do some things first so I asked if The deal would still apply if we finished up the next day. They assured me it would and then the next day when we were finishing up they said sorry the deal could not apply ant it would be $300 more. Needless to say despite liking their social model with this kind of customer service I did not go with them.

I received an email saying that my credit card was expired. When logging in to update it, it tells me it has sent a code to verify my email which I never receive (checked spam and did this 5 times in two different browsers). Then I call the customer support number provided on the email, sat on hold for 20 minutes only for them to tell me I needed to call a different number. I asked for a supervisor and was put on hold for another eternity and finally hung up. After more than 45 minutes of this nonsense, I still can't update my card. It doesn't matter how much they provide funding to good causes, if you want at least the minimal in customer service, you should definitely look for another provider. These folks don't seem to care about their customers.

I have been a loyal customer for years, but that is about to change... I called their customer service number to confirm that if I keep my phone on airplane mode and do not attempt to call, text, or use data, that I won't be charged roaming fees when I go abroad next week. Tried two different numbers and got "the wireless customer you are trying to reach is unavailable now" message. Called sales--same thing. ??? Tried texting through their website--after a long wait, I did get a response. But it should not have taken me half an hour to get an answer to this question. And after reading the other reviews here, I am not taking their word on it that I wouldn't be charged. Thank God I will be able to leave my phone at home, because when I get back I am signing up with my fiance's plan.

In 2020, my data usage just started mysteriously rising bill to bill until I had constant overage fees with 3GB plan. Despite my phone usage remaining the same, my reported data use rose >10 fold to 3-5 GB per month, and I was charged an extra $15 per extra GB over 3GB. Credo refused to itemize this usage; despite charging me for it, they would not provide a line item receipt showing times, amounts of data used, and activities accounting for the data use. Eventually upgraded to 9GB plan to not have to deal with overage issues and - lo and behold - now my usage is always going over 9GB, with overage fees accompanying. Often the SMS alerting me to my exceeding data use come when I'm sleeping or not using the phone, or when I have mobile data turned off. On those occasions that I can get someone from Credo on the phone after an hour wait without the call dropping, Credo again refuses to account for the data overage fees they're piling on my bill. Fraudulent company pretending at progressive politics.

I paid $87 dollars to get connected from Consumer Cellular to Credo. They spent 2 weeks trying to transfer my numbers, a process that even included 3-way calls involving me, Credo and Consumer Cellular. I finally said enough is enough and went with T-Mobile who were able to transfer my numbers without a problem. However Credo refused to refund my money saying it was not their fault and continue to bill me for cell services when I was never connected.

This company does not deserve any stars. I found out the hard way when my cell phone was stolen by an Uber drive on Thursday, 8/1. Due to my phone being stolen I could not make nor receive phone calls. I told Credo customer service via e-mail and chat that I had no phone. I could not order a new phone or access my account for the last few days. I kept asking Credo customer service for help and their only help involved me borrowing a phone from a neighbor or friend, Even as I changed phone providers they still recommended that I borrow a phone to talk with them.. Which I actually did, today, 8/3. I asked my neighbor for help and she let me use her phone. I called Credo and was put on hold for 40 minutes. I was ready to order a new phone rather than pay the deductible to get the same phone I had, an Iphone XR. After waiting on hold the person helping me and his supervisor would not sell me a phone. i would have bought an Iphone 13. They gave me no good reason. Why I had to go this route because for the last 3 days I could not access my account at Credo. I changed my password at Credo's behest 3 times and kept being told it was not syncing with my username. I sent e-mails, many of them, before I made the call. And since have been told that I need to borrow a phone as it was the only way I could move forward. Even with the phone they wouldn't help me. I was also told they couldn't provide a sale of a phone by chat. Weirdly, Verizon was able to do that and because I was tired of the bait and switch with no help I changed phone carriers. Credo then had the audacity to say what I would be charged.... haven't had service or my phone since Thursday 8/1 when it was stolen. Sorry that Credo has become such a disappointment. I am a loyal customer but there needs to be a quid pro quo. There is not with credo.

Absolutely Terrible. After 8 years of being a Credo Mobile member, I am left disgusted and unable to transfer my telephone number.

I was a happy and loyal customer for well over 15 years. However, the service just got worse and worse until the phones just stopped working. Over and over again they told me to to a hard re-set or to switch out the SIM card, but the device just became too unreliable. The final straw was when I asked for a courtesy discount or refund because of the weeks I went without a working phone and the hours I spent online with them trying to fix it; my request was denied because according to their records it was working. Good-bye! I instantly got a better phone company that offered unlimited data for much, much less than Credo charges. The final insult was the endless nightmare of trying to cancel my account and port my number: I spent hours on the phone and was coincidentally disconnected five times. It was a shame to see this once trustworthy company become such deceptive scammers. Get out now- if you can!

I see that I am not alone and would give 0 stars if I could. I have been using Working Assets/Credo Mobile for more than 12 years, but their policies and customer service have plummeted. They sent me an email on Nov 5 telling me my account was past due. I had received my bill on Oct 24 and paid it that afternoon. The bill was due Nov. 2. When I got the email and called on Nov. 5, the rep told me that they had not received my payment and I owed a $5 late payment fee in addition. He kept telling me to make the payment with a credit card. I protested that American Express had emailed me on Oct 27 that they had received my payment mailed the same day to Carol Stream. The rep then told me that CREDO had changed their payment center to a different location. I had just used the bill and envelope they sent me to make the payment. Yesterday, Nov 9, USPS returned my payment " Not Deliverable as Addressed Unable to Forward". I peeled back the yellow sticker and see that the portion of my statement that I detached and returned with my payment has the Carol Stream address. I took the envelope to the post office. The postal clerk says CREDO did not file a change of address so they were unable to forward the envelope. It is Credo's fault that my payment went to the wrong location and they did not receive it. The company claims to have a conscience, but I think that is hypocrisy. They ask us to protest DeJoy and support USPS, but they do not want members to use the postal service. Now they want everyone to pay online. I have been paying an extra $1.99 per month to get a paper bill. Several times, the bill did not arrive and I had to call. After my call on Nov. 5, they sent an email saying that my ticket had been resolved because the rep explained my bill. I disagree. I will now attempt to port my number to a different provider and close my account.

Can I give no stars??? I obviously at some point made a donation thru this shitehole website, because they have my email address and WILL NOT STOP SPAMMING ME. I have "unsubscibed" and checked this several times, their website shows me "unsubscribed" yet I get crap from them everyday and it's been months since I "unsubscribed"