ComplaintsforDo Thanh Entertainment & Travel LLC
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Complaint Details
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Initial Complaint
08/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My mom got scammed by this company. She's an older adult and didn't want to deal with credit card numbers getting stolen so she sent a cashier's check by mail. This was for a $1000 trip. We had a medical emergency and she could no longer go on this trip but when she called to get her check mailed back they said they would refund her no problem. 2 weeks later and still no refund. They are avoiding our phone calls and texts. I feel they may be taking advantage of older adults and I'm trying to advocate for my mom to get her money back.Initial Complaint
12/20/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Jan 8th, 2020 I booked a tour to Europe through DO THANH ENTERTAINMENT & TRAVEL LLC for me and my husband, and the they withdrew from my account total $4000. The tour was canceled due to pandemic. I tried to call Do Thanh, the owner, to get my refund back. Then, he kept putting me on hold/sending me to different place. Then, he refused to pick up my phone call. I tried to call his company number they put me on hold then hung up. Its almost 2 years I ask for my refund back, I don't need any credit from them or schedule for another tour. My husband is sick. He is in and out hospital and stays on bed most of the time.I want a full refund for my purchase. Although we had Covid vaccine and its cooling down, but it is still happening. I don't want to risk my husband life, he is weak.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.