ComplaintsforClean Eating Magazine
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/24/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Company charged me 100 dollars for services I did not request. they have no phone number to connect with them and have no way to get a refund online.Initial Complaint
09/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received a charge on my Mastercard bill of $29.99 from Outside Clean Eating Magazine on 5/31/22. When I received my Mastercard bill on 6/27/22 I called Outside Clean Eating Magazine at ************ and spoke to a representative explaining I had this charge and did not request another subscription. She apologized and explained that I would receive a full credit of $29.99 on my next months credit card bill. As of today, 8/30/22, I have not received a credit. I called Outside Clean Eating Magazine today, 8/30/22 to inquire about my refund and the representative explained that I need to send an email to Outside Clean Eating Magazine to receive my refund. He said he showed no record of me requesting this refund. I have the date and details written on my charge card bill. This same thing happened to me approximately a year ago with this company. I had purchased a subscription for myself and for a friend a year later. The first time I called Outside Clean Eating to request my refund for my subscription, they processed it with just a phone call and in a timely manner. I would have thought when I told them I did not want to renew my subscription, they would not charge me for the gift subscription a year later. I would like the BBB to be aware of this poor customer service and to help me receive a refund for something I did not request. Thank you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.