ComplaintsforBluSky Restoration Contractors, LLC

• Initial Complaint

  09/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In December 2023 we had a situation where our washer leaked all over our floors. We contacted our Insurance agent and he told us to go through blue sky for restoration. We were left in the dark for almost a month for anyone to come out and even look at our house after they took the fans to dry out the floors to prevent mold. When the sales person came to our house about the floors and we were told it would take 2 to 3 weeks to get our floors done. when they finally came in June 2024 (almost 5 months later) to complete the project. They told us they could not complete it due to their being, a slope in our house, they ripped up all of our flooring and left us with cardboard floors for three months. Our job was put on hold again because they already bought all the flooring for our house and missed the cut off date to return it leaving us in a house with cardboard floors with two babies and a dog for three months. When asked if we could get a discount, they only took $1000 off of our original price when they made us wait nine months to get this done.

  Business response

  09/25/2024

  We are glad our emergency team responded quickly and efficiently. Initially, we were hired for water mitigation while your husband would handle the repairs. Three weeks after mitigation, he asked for help with repairs, and we provided an estimate promptly.
  During the inspection, we estimated repairs would take 2-3 weeks. However, delays in selecting and receiving flooring materials caused extended timelines. Once materials arrived, we started work but found the converted garage needed different flooring. We offered to install the rest, but this was declined.
  After finalizing selections, we completed installation as soon as the materials were delivered. We regret the timeline was more complex than expected and sincerely apologize our service didnt meet your expectations.

  Customer response

  10/01/2024

   
  Complaint: 22304368
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** *******

  Customer response

  10/07/2024

  We have our own contract with blu sky. I also have screenshots of text messages between the sales person and my husband, if that would be helpful of when we picked out floors. Let me know if you would like for me to attach them 

  Customer response

  10/08/2024

  According to the original contract that was sent to us, blu sky was contracted to do ALL repairs, my husband never said that he was going to do any of the repairs ever. We picked out our floors in April because that is when blue sky got back to us about our job. It took 3 months for them to notify us that we needed to pick out our floors.  Once we picked out our floors it took an additional 2 months for them to come out and start the job. 

  Business response

  11/01/2024

  During the inspection, we estimated repairs would take 2-3 weeks. However, delays in selecting and receiving flooring materials caused extended timelines. Once materials arrived, we started work but found the converted garage needed different flooring. We offered to install the rest, but this was declined.

   After finalizing new selections, we completed installation as soon as those materials were delivered. We regret the timeline was more complex than expected and apologize our service didnt meet your expectations.

• Initial Complaint

  05/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This business billed me for services on 4/1/24 for $350 that I DID NOT approve of. I have never heard of this company before nor did I sign any contract with them to complete work on my property. They are committing fraud by billing me for a service that I did NOT sign off on as the owner of this property.

  Business response

  05/30/2024

  Hello,

  We were called by the *************************** on 4-1-24 to secure the property and an invoice was emailed to the ***************** for payment. 

  According to the Association and their signed agreement with the condo owner, payment falls on the owner of the unit. 

   

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had a major house fire on January 26, 2024 and hired Blusky Restoration to take care of all aspects of the job of getting us back into our home as soon as possible. They met with us the week of the fire and assured us we were in good hands and they would communicate with us each step of the way and we could be involved as much or as little as we desired. They have done very little work to date basically no progress to get us back into the home. We were told they would take all contents and make an inventory list with pictures then send it to us for us to decide what we actually wanted cleaned and what needed to be claimed with insurance as a total loss. On April 1st we finally received the inventory list but before we could let them know how to proceed our insurance adjustor let us know that Blusky cleaned everything and submitted an invoice to insurance for $*********!!! We are very frugal people and our contents doesn't total anywhere near that amount to clean and keep. We could replace everything 3 times over or more for that amount. We are trying to get out of the contract and break all ties with Blusky so we can move forward with restoration on our home. Blusky is saying we must pay that ********* as well as almost ********* in structure cleaning bills before they will release us. This is very sad and maddening and frustrating for my wife and myself. We were lied to and no communication took place and we feel taken advantage of. We need any and all assistance we can get. I am a retired firefighter and this is very sad that being on this side of the fire has been so difficult. Please contact me as soon as possible. Thank you.

  Business response

  05/16/2024

  Hello,

  We are very disheartened to hear about your experience with our company. Our goal is to do as much as we can to eliminate the stress that our customers are going through when a large loss occurs to their property. We pride ourselves on our communication and quality of work in all aspects. So much so, that our project director for your claim was providing weekly updates to you at church while with his family during his personal time.

  
  The contents process can be misconstrued as the details are described at a time that our customers are very vulnerable. We strive to begin removing any affected contents and begin the restoration process as soon as possible in order to be able to salvage as many items as we can. During the contents inventorying process, we sort contents into three categories (restorable, unwanted, and non-salvageable). From there, only the restorable contents are cleaned and stored while the balance is documented for reimbursement by the insurance carrier. Our invoice has been reimbursed in full by the insurance carrier to the customer in this instance.
  
  Since you have elected to complete the balance of work required to restore your home, we are asking for payment for the services we have provided. We have completed emergency services required due to the fire, all contents services, obtained the building permits, detached cabinetry in the kitchen to protect them from additional damage, a large majority of the demo required, a large majority of the cleaning required, removed all affected electrical, and provided a temporary electrical service in order for power to be usable at the property during the repairs.
  
  Initial On-Site Meeting: 01/17/2024
  Date Signed: 01/17/2024
  Emergency Services Completed: 01/1/2024
  Adjuster On Site Meeting: 01/22/2024
  Estimate Sent in for Review: 01/25/2024
  Write Up Ordered: 01/25/2024
  Cabinetry Detached to Protect: 01/26/2024
  Date Permit Applied for: 02/16/2024
  Write up Scheduled: 02/09/2024
  Initial Insurance Estimate Received: 03/06/2024
  Revised Estimate Sent in for Review: 03/07/2024
  Demo & Cleaning Began: 03/19/2024
  Write up Completed: 03/26/2024
  Revised Plans Sent in Via Write Up: 03/29/2024
  Revised Insurance Estimate Received: 04/08/2024
  Email to Adjuster Requesting Additional Items in Estimate: 04/15/2024
  Electrical Work Began: 04/01/2024
  Permit Issued: 05/07/2024

• Initial Complaint

  02/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Blusky was hired to rehab and restore my fire damaged home. Blusky caused significant delay in the rehab processes by dragging out tasks over weeks and months. in the end, Blusky was unable to complete the work to rebuild my home due to the scope of work changing and the new price being outside my insurance policy limit. There was a mutual agreement to walk away from the contract due to this. However, blusky was paid a deposit of ~$90,000. They held the leverage in this situation. I was unable to get my deposit back or the architectural drawings unless i accepted their offer for what they felt they were owed for the man power spent on the project thusfar. They wanted me to agree to pay for ****** for work completed however they could not itemize the hours or work completed. They eventually agreed to lower payment to ******. I was forced to agree to this amount in order to get the majority of deposit back and to get the architectural drawings released in order to move forward with another contractor. I was put in a tough spot and taken advantage of due this. I feel the high cost was not justified and could not be proved. I would have fought these charges more if time was not a factor. They held the leverage by holding my deposit and drawings. They would not agree to lower the price more or offer further proof of charges.

  Business response

  02/15/2024

  In response to the customer complaint, we have outlined below the information, timeline, and facts we have on hand. BluSky Restoration received a signed work authorization from the customer on April 23, 2023. Mitigation and demolition initially began in June, but was delayed due to the adjuster revising the estimate. On September 15, 2023, a new adjuster was assigned. The City requested a full set of drawings on September 12, 2023, which were received by the end of November and submitted for review. Meanwhile, asbestos was found in the kitchen on October 13, 2023, and promptly remediated.  (it is BluSky policy to test all properties for asbestos). Due to this fact, the City requested revised drawings on December 15, 2023.
  
  During the project, it was found that significant upgrades were required due to safety and code reasons, including a complete electrical system upgrade, plumbing upgrade, relocation of HVAC from the crawl space to the attic, and addressing termite damage at the rear of the house. These additional costs were not included in the original estimate, therefore causing financial strain for the owner, whose policy was actual cash value.
  
  After discussing the financial implications with the customer due to the upgrades, it was determined that the owner would need an additional $109,000, which was not feasible per the owner. Consequently, the owner opted to engage another contractor. The original deposit was $91,127.04 and received in late August. The total costs incurred amounted to $20,176.82, with the final invoice adjusted from $28,665.15 to $23,665.15 with a $5,000 credit applied. A check in the amount of $67,461.89 was refunded to the customer on 2/1/24.

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This contractor was paid in full by my insurance company for restoration work began in 2021. It is now 2023 and they sent another bill by **** with a "Past Due" stamp. Bill is. for $585.90 for an extra month of storage of basement contents. The contractor kept our home items for an extra month because, as they stated at the time, they did not have enough laborers hired to bring our contents back in a timely manner. The contractor at the time was undergoing an acquisition by BluSky. Our insurance company compensated the contractor for extra storage even though it was due to contractor poor planning and lack of employees. This additional money they are billing ** for is above and beyond any contracted agreement.

  Business response

  05/01/2023

  Hello, 

   

  We apologize sincerely for our error in billing - This invoice has been credited and the balance due now reflects $0.00. If there are any remaining issues, please contacts ** at ********************************* so we can directly address your concerns. Thank you. 

  Customer response

  05/11/2023

   
  Better Business Bureau:
  

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  This is the third time that the business has contacted me for a false bill. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  05/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my roof replaced by this company in January 2023 by this company, and in the month of April I started to have some leak from the roof. I contact the company and they haven't resolved the issue, They project manager from Blue Sky *************************** keep saying that they are waiting to hear back from a subcontractor they had. Last week he reassured me that someone was coming to the house from the subcontractor company to verify the problem, and no-one came. It's been over a month and the situation keeps getting worse with all this rain.

  Business response

  05/17/2023

  Hello,

  We understand that the owner is currently out of the country, but can confirm that the issue was fixed last week on 5/12/23. ***********************, the Project Manager, also connected with the owner to follow up with tenants and ensure that there are no further issues. If anything else comes up, we will ensure it is addressed immediately. Thank you! 

  Business response

  07/07/2023

  Hello, thank you for bringing this to our attention. In speaking with your project team, we learned that *********************** (Project Manager) has been in contact as well as the roofing/screening contractor in order to complete the repairs. If there are any further concerns, please reach out to us at ********************************** Thank you! 

  Customer response

  07/11/2023

  I am rejecting this response because: They did called me once after I made this complaint,  and said that they will send out a company to check the problem, and after that call I havent heard from them. 
  
  Last week Thursday after been so frustrated I called my home insurance (Security First) and I spoke with ************************* from the ****************** and I told him everything thats going on. Since they contracted Blu sky for this service. **************** said that he will re open this claim again and he will coordinate with the inspection department to have someone go and inspect the problem and that he will notify me this week when would they come to inspect. But as of today Tuesday Blu Sky haven't come to check the issue in the home. 
  
  
  Sincerely,
  
  *********************************

  Customer response

  07/20/2023

  On May 6, 2023 I filled a claim with the number 193e 1a12-557d-4c79-a920 for the company BluSky *******. After making several phone calls to the company, they contacted me and informed me that they will sent someone to correct the water leak problem. The repair they did, didn't correct the leak problem. Recently it has been raining almost daily and the water leak has getting worse. On June 19 I notified via text message to the company about the situation that worsen. I attached a video showing evidence of the leak. Since I haven't get any response from the company to correct the service that is on warranty, I am asking for your assistance to resolve this problem.

  Business response

  07/21/2023

  **************, 

   

  We have reinvestigated this situation with our internal team and we have learned that our Subcontractor inspected the property on 6/29 and found the leak is not related to the Aluminum roof we installed but rather a pre-existing issue with rotted soffit. We promptly communicated this to the insured and will reach out again with a bilingual Project Manager to address any language barriers. We are also contacting the *** adjuster to keep them informed. We value your feedback and apologize for any inconvenience. Rest assured, we are committed to resolving this matter to your satisfaction.

  Thank you. 

• Initial Complaint

  01/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired JC Restoration (now called Blusky) to replace an old patio door. They presented 3 options of different door qualities and we chose the midrange option, and signed a contract for the door replacement. Patio door was put in but the company never fully finished installing the patio door, leaving it unsealed, Unframed and left wall trimmings exposed, and glue on windows. Upon contacting the company I was told that they removed finishing the work out of the quote to lower cost - and never informed me!! . Further, they charged me for a crane and a crane operator since my unit is on the 3rd floor, but they ended up carrying up the glass frame and never bringing the crane. Then they were fighting me to reimburse the crane and operator charge. I have been after asking them to finish the job for months and ended up having to hire another contractor to finish the job. Now, 7 months later they have the audacity to send me a bill for the reminder of the charges and were willing to adjust by $300 due to their lack of communication and embarrassing practices as stated by their employee ***** - when the work was never finished.

  Business response

  01/26/2023

  Hi ****, thank you for your feedback, we take situations like this very seriously. As mentioned previously, we had the project managers pull your paperwork, and it does state vinyl for your window - several vinyl options were presented to you, and we installed the one you chose. In addition, we were not contracted to do additional work over and above what was completed, due to your insurance policy limits. Regarding the crane, our team submitted a change order that credited your account $471.03 on October 24.  This change order credited the use of a crane and charged for the manpower to bring the door to your unit. 

  Customer response

  01/28/2023

   
  Complaint: 18729413
  
  I am rejecting this response because I specifically hired the company to do a patio door replacement and it was never communicated to me that the completion of the work, and framing of the window, is being taken out from the contract. I wrote the check directly to the company so it has nothing to do with limitations of my insurance, as I was prepared to pay any potential additional costs out-of-pocket. Leaving the patio door unframed and unpainted is ridiculous to say that it constitutes completed patio replacement work, and if that indeed was somehow not in the quote or contract, than that shouldve been communicated to me as extra costs, that will be needed to be done. Again, I asked for a quote and contract for a full patio door replacement and not for partial work and partial install. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  October 24,2022 blue sky came in for a Fire midagatfion and In which they damaged and threw out things that should not have been. As well a rep also went behind my back and tried to file a claim without my knowledge. Spoke with a operations manager and he was not understanding what I was saying just trying to justify what and why his employees were doing what they did.

  Business response

  02/06/2023

  Hello,

  We understand that prior to delivery of the contents, ******************* authorized payment to be paid to BluSky direct.  The day of delivery adjuster called and stated she was not happy and would no longer authorize direct payment.  She complained about dishes being thrown out, and washer being damaged.  We had left wardrobe boxes and medium size boxes onsite per the homeowners request to pack out her own clothing and shoes.  
  
  We scheduled disposal of the total loss items that should have been inventoried by the customer - She was to sign the document to authorize disposal. Once it came to the day of the disposal, she cancelled and never signed the document, so our team was pulled off of the job. ******************* then called, stating she did not use all the wardrobe boxes and the medium size boxes and would need this credited back, which has already been completed. 
  
  Our team spoke to ******************* regarding the washer she stated the back panel was loose, and we sent a BluSky team member out to assess. The panel had a broken hook, however, after reviewing the photos in I-Cat, we noticed that there was a preexisting damage on the side of washer where the clip was broken.  We called to get parts and they did not have any of these replacement parts. We then asked where and when the appliance was purchased, to which we learned it was purchased from Lowes and was delivered in February which is less than a year ago, however, after speaking with Lowes they could not find anything in her name being purchased. Our team opened a support ticket for ******************* and informed her she would need to have a technician come out. 
  
  At this point, we explained that this may not fall under warranty, but we needed to schedule an appointment to get a technician to look at this. After asking to speak with a manager, we were able to get her in touch with our local Operations Manager who informed her that we cannot replace the washer as requested, but that we would pay to get this repaired. ******************* then abruptly ended the call and we have not heard back from her. 

   

  *******************, we're sorry to see that you have taken this to the BBB as we have been trying to connect with you to resolve. Please reach out to our ******* team so that we can communicate directly. Thank you. 

  Customer response

  02/16/2023

   
  Complaint: 18622972
  
  I am rejecting this response because:This company came into my home not caring about what I had just endured, they only cared about the Money that was involved. All while they were in my home I never heard from anyone. I have voicemail and text  messages and also emails that I can provide that I havent heard from anyone before I noticed the things that were damaged in my home.. It wasnt until my property was brought back to my home I had spoken with ****** the day of and ******** ( ***************** )***** about the damage which was 12/14/2022,***** came out to my home excepting full liability for the damages but I guess it all changed once I had spoken with Adol.And the next time I heard from Adol ( operation director) was 12/19/2022 , And that didnt go well he wasnt trying to hear what I was saying. So I filled a complaint because I was getting nowhere with the company. And now since the complaint was filed I received a phone call from ******** leaving a voicemail mail asking for a call back .. Spoke with her on 2/14/2023 and she acted as though she didnt know what was going on .I would like all damages paid for and all things that were disposed of to be paid for as well. And as far as the payment goes that was the original payment plan . 
  
  Sincerely,
  
  ***************************

  Business response

  04/03/2023

  ******************, 
  We have communicated with you through various forms of channels that you have utilized and have tried multiple times to work through your concerns and your desired resolution. Due to the communication style that we've received from you, we have no choice but to let our legal department address the matter with you directly. If you have any questions, please call **************. 

  Customer response

  04/04/2023

   
  Better Business Bureau: I am more than glad to take this matter in from of a judge. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired them to put in a floor and to fix my kitchen, including painting. They were to put in a wall downstairs. It took them 7 months. Nothing was done right. The floor is uneven. They did not put the backsplash on correctly. They broke some of my furniture. I had to tell them to stop because they did more damage than good. I paid them $16,500 plus paid them extra for painting the ceiling. That was not done correctly. I have to hire someone else to finish what they started. I have pictures of their work. I am 80 years old, and my mom is 105 years old.

  Business response

  01/11/2023

  Dear *********************, 
  
  Were sorry to hear you did not have a good experience with our BluSky team as this is not indicative of the type of service we strive to provide. We have investigated this situation internally and learned about the concerns with what your insurance will not cover. Our team has done their best to provide you with more than the original scope and is waiting for approval to return to the home in order to finish anything out standing on this project. If you would like to speak with us directly, please reach out to us at *********************************. Thank you

• Initial Complaint

  12/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  BluSky Restoration provided a written estimate of $5,276.84 to repair stone veneer and a storm door on the front of my home. The specific amount related to the stone veneer work was 30 square feet at $73,72 per square feet, totaling $2,211.60 for the stone veneer portion of the job. This estimate was provided 11-29-2021. Due to cold weather the work was scheduled to begin in the spring of 2022. I provided check number 694 for $2,638.42 on March 10, 2022, this was for one-half of the estimate. The check was cashed by BluSky on March 25, 2022. After all work was completed, I received a "Final Invoice Due" showing a project total of $4,710,71, minus the $2,638.42 already paid, which would mean a final payment of $2,072.29 due. The final invoice shows ***************************************************** reality, and supported by photographs, only approximately 16 square feet of stone veneer was completed (or necessary). I telephoned project manager *********************** regarding this discrepancy. He advised me that 30 square feet was a minimum amount they could quote in order to have a reputable masonry contractor do the work, since it was a smaller job. He said "if it will make you happy I can increase the hourly amount and multiply that by 16 square feet". I mailed a personal check number 697 for $1,040.21 on July 16, 2022 which covered the actual 16 square feet of masonry work completed multiplied by the $73,72 per square feet clearly stated in the original estimate AND the final invoice. This check was cashed on August 12, 2022. Essentially BluSky wants money for work NOT necessary or competed because my insurer paid me a higher amount and that amount of work was not necessary. I failed to account for the 20 percent overhead in the final check I mailed, which would amount to $208.05, which I am willing to pay.

  Business response

  12/06/2022

  **********************, thank you for your outreach to help you address and mitigate this situation. We understand that you are already directly in communication with our team to work on a resolution.  If you need anything else, please contact us directly at ************.

  Customer response

  12/08/2022

   
  Complaint: 18521660
  
  I am rejecting this response because: I spoke to *****************, Marketing Director for BluSky at 5:03 pm central time today. She advised that Blu ********* department was meeting on Monday December 12,2022 to discuss my complaint and hopefully someone would be in touch with me after that.  That wouldnt be within the 7 days specified in your message so at this time since there is no offer from them I can not accept what Blue Sky has said up to this point.
  
  Sincerely,
  
  ***************************

  Business response

  01/23/2023

  **********************,

   

  We understand that you have been in contact with our legal department, and for that reason, all communication from BluSky will now come through them. Thank you. 

  Customer response

  01/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩