36 Customer Reviews
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Review from Samuel W
1 star10/15/2024
Ive had Ent for a few years, it was the nearest bank to my house growing up. It was decent when I first started, now its horrendous and I wouldnt recommend banking with them whatsoever. Definitely NEVER use their mobile check deposit system, checks can be held for review for no apparent reason. I was charged a courtesy pay fee, because they took so long to review my check and I had bills coming out of the account. When I asked if they could refund the fee because it was due to their system being useless and preventing me from depositing the check in person since they make you write for mobile deposit only before using the system. The truth is that Ent is too small and unable to service their patrons adequately, and are unequipped to make deposited funds accessible at all times. Ent has really gone down hill, I urge everyone currently banking with Ent to withdraw all funds and take them to a bank that can provide more benefits for allowing them to handle your hard-earned cash. Ive heard ***** is wonderful, Ent is very irritating and a horrible place to keep your money.
Ent Credit Union Response
10/18/2024
Thank you for allowing Ent Credit Union (Ent) the opportunity to review Mr. Warner-May’s remarks. An Ent Payment Systems Supervisor contacted Mr. Warner-May to resolve his complaint.Review from Johnathan P
1 star09/30/2024
Opened up a joint account online & setup transfers between our old bank and the new. I made a transfer request from my bank to ENT to open the account. I had verified the amounts deposited and everything was verified prior to the transfer request. Then I get an e-mail that says your profile has changed and you will no longer be able to make transfers. If I can't make a transfer, I cannot fund the new account. I logged on and everything I set up had disappeared, Ent had deleted it. I ended up closing the account so that we could open up an account somewhere else. If it's this much of a hassle to open up an account, I can't imagine what it would be like to bank there, it's probably for the best.Review from James P
1 star09/16/2024
The new site version that updated on 9/16 is extremely frustrating to useit's clunky, slow, and the layout is confusing. Users should be given the option to revert to the old version, or at the very least, the new design shouldn't have these issues in the first place.Ent Credit Union Response
09/18/2024
Thank you for allowing Ent Credit Union (Ent) to review our member's comments. An Ent representative contacted our member to discuss his concerns.Review from Ivette M
2 stars08/14/2024
It would have been very professional and kind in general of the company to send out notices to their customers saying that ANYONE on the account would need their own login/password to have access to the online banking... My husband is active duty and CURRENTLY out in the middle of the ocean I called to tell them I had a problem with my online account and they pretty much told me... MY PROBLEM... Because I wasn't my husband... WE ARE GOOD HARD-WORKING PEOPLE AND WOULD HAVE TAKEN CARE OF THIS pre-deployment HAD THEY NOTIFIED US IN ADVANCE... NOT OK and ACTUALLY REALLY SAD!Review from Ji C
1 star06/17/2024
ENT credit union, has had their customer service phone number "down" for over 2 days. The online representative said to use the online web/phone application, which does not work. The fact that a business has MULTIPLE phone numbers that ALL do not function is a travesty in this day and age. I will never do business with this institution.Ent Credit Union Response
06/21/2024
**, thank you for your comment. We sincerely apologize for the inconvenience you experienced with our phone system. On June 17, 2024 our entire phone system was down for an extended period of time. This outage affected all of our phone numbers. Though we do not have the details of your experience with the online web/phone application you reference in your comments, we would be happy to assist you in sorting it out if you are still in need of doing so. A member service representative may be reached at ************.Review from Mari V
1 star05/17/2024
The worst bank to ever bank with. I opened an account when I moved here. I called ent on multiple occasions to set a setting for no over drafting. They do not have that capability which is ridiculous. I added my card to my phone to download a free application thinking my DEBIT card wouldnt be charged because no money was on it. I received a text from the bank confirming the payment and I DENIED it but ent did not care and went ahead and charged my card ANYWAYS. Of course because it over drafted, I have to pay 3 times the amount for courtesy fees that are NONREFUNDABLE. The MOST money hungry credit union Ive ever experienced. I will NEVER be banking with this company again and will always tell others not to as well.Ent Credit Union Response
05/20/2024
Our member service area is reviewing the member's comments and will be reaching out to the member to discuss the matter in more detail.Review from robert j
1 star05/12/2024
Today i went to atm at the drive through to get cash out because the lobby was locked. i waited in line for some lady for 35 minutes whike your teller decided to have a conversation with her. i was trapped in the line because there were cars behind me and beside me. you cost me a very important appointment because of your ignorance.If theres a customer that needs that kind of attention and you have 12 cars behind them, you need to address the issue quickly or tell the customer to come back during normal business hours. This is the 2nd time at this location ive been stuck in line because of a slow customer. You need to fix your parking lot so people arent stuck in line or make the lobby open so you can access the atm inside.Ent Credit Union Response
05/14/2024
Thank you for taking the time to share your feedback with us. We apologize for the frustration you experienced regarding service center/ATM access and drive up member service. Providing exceptional service to our members is paramount to us, and we regret falling short of your expectations.If you have any further questions or concerns, please feel free to contact our *********** at ************* and we can forward the feedback to the appropriate service center.Review from Bonita P
5 stars04/17/2024
****, at the *********. **************** branch was one of the most pleasant people I have had the pleasure of being assisted by in a very long time. He was informative, courteous, listened and heard what I was saying, and was a huge asset in assisting me with opening an account with ENT Bank. He explained all pertinent information and I will forever be grateful for such amazing service. Zion is a wonderful asset to ENT. I hope he is acknowledged and rewarded accordingly!! **** is a keeper!!Review from Nikolas D
1 star04/06/2024
I recently switched my bank account from ent to another provider and had some unforeseen ACH transactions hit and I received a NSF fee. I get a $50 fee. I took a while to get around to paying it, and I find out they take money out of my MOTHER's account to pay my late fee. Are you serious?! I got on the phone with the collections person and questioned them saying that she never consented to this and the collections person back peddled and lied saying that it was a mistake on their end. Never doing business with ENT again. They completely lost my respect after that.Ent Credit Union Response
04/08/2024
In response to Mr. Delgado’s comments, as part of Ent’s membership agreements we are allowed the right to offset balances from joint accounts and transfer funds to the account that is in a deficit if that is a possibility. This can often prevent an account from being charged-off which might result in a negative impact to the member. If Mr. Delgado would like to discuss his specific situation he may contact our customer service area at 719-574-1100 x6950 and press option 1.Review from Robert W
1 star02/23/2024
I got a flyer to open an account and get $200. It was a huge hassle. The website and app were very problematic. Not worth going into. I finally got a nice guy from tech on the phone. He was nice but the solution was to go to a branch somewhere. I had already wasted too much time and was pretty aggravated by the experience, except for him, so I had him cancel my account. I hope thats the end of it. What a hassle! I tried Ent and will stay with ***** Fargo.
Customer Review Rating
1.33/5stars
Average of 36 Customer Reviews
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