ComplaintsforPremier Dental Care PC

• Initial Complaint

  12/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On February 24, 2022, I received dental services at Premier Dental Care in ****************. At the end of the appointment, the practice requested payment upfront before submitting the claims. I have never been asked to pay before the claims were submitted and processed, however, because I had been to this practice before, I agreed to pay at the time of service.I was charged and paid $407.60 with the understanding I would receive a refund for any overpayment once the claims were processed. The claims were processed by ***** and they determined I only owed Premier Dental Care $213.00.I then contacted Premier Dental Care more than once (and ***** also contacted the practice), and they have yet to refund the amount I overpaid. This is unethical and fraudulent.I want a refund of $194.60, the amount I overpaid. My understanding is that my previous dentist at that office sold the practice to the new dentist, who seems to have unethical business practices. They should not have requested payment before submitting the claims as I had proof of insurance with ***** at the time of service.

  Business response

  01/24/2023

  Good Morning,

   

  *************** to a patient complaint from ******************* to the BBB.  *** did recieve treatemnt in our office on February 24, 2022 and had more treatment to be completed for a future appointment.  The payment policy for Premier Dental Care is to collect prepayments/down payments for treatments to reserve the time for both the patient and the provider.  If a downpayment is made, the remainder of the payment is made at time of service as billing the inurance is not a guarantee of payment from the insurance.  The credit was left on the account to go towards her next treatment that was not completed by the patient.  Premier Dental care did attempt to call *** 5 times and left messages from March 2022 to September 2022 to get her on the schedule for her treatment.  ***** did submitt a refund request to her finacial department on January 4, 2023 and the refund was processed on January 19, 2023.  Premier refunded the patient $58.60, the amount left after her insurance paid; the insurance EOB does not contain the laser treatment the patient received as this is not a billable code to the insurance companies, therefore, the amount on her EOB will different then her account due to this. Premier does not intentionally keep credits on accounts, we were hoping *** would return our calls to schedule her next appointment and we could utilize her credit towards treatment.  Premier Dental strives to give the best care to each patient to ensure their dental health is at its best and we are sorry to hear we fell short for *******  We appreciate your time and concern in this matter. 

   

  Best regards,

  *************************

  Office Manager

  Premier Dental Care

  ************

  Customer response

  01/25/2023

   
  Complaint: 18609953
  
  I am rejecting this response because:

  Please see my response via the attached document. They have not refunded the full amount owed and I disagree with their statements and assessment of the issue.
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩