ComplaintsforMcCloskey Motors, Imports & 4x4's

• Initial Complaint

  10/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a vehicle here at within 3 day the motor locked up because the oil filter came loose. They fixed it but after they putnin a used motor. Was still having issues. They had to replace the thermostat because it was either heating up too much or would not keep temp. They itnhad an oil leak from the pan, they claimed that we bottomed out with it but the oil pan had no damage at all. Then the motor started knocking. . Theybwont warrenty the motor out even though they claimnitnhad warrenty. Nothing but issue with the serbice department with this car.

  

  Business response

  10/17/2024

  ******* ******* (hereafter "Customer") purchased a 2006 Kia ***** ***********************************, with ******* miles, from McCloskey Motors (MMI) on 4/17/2024. The vehicle was sold AS-IS with no warranty.
  

  On 4/22/2024, with ******* miles, Customer brought the vehicle in, stating it would not start. As a goodwill gesture, MMI installed a used engine. On 5/11, at ******* miles, Customer returned with a check engine light indicating a possible thermostat issue. No fault was found, and no repairs were performed. When the issue reappeared on 5/20, MMI replaced the thermostat at no charge, even though it had already been installed during the previous engine replacement.
  

  On 6/28, at ******* miles, Customer reported the engine was burning oil. MMI topped off the oil and inspected the engine, finding signs of oil burning but no significant leaks or codes in the system. Customer was advised to return after 500 miles for further evaluation. On 7/5, at ******* miles, Customer returned, and the oil level was slightly low, which MMI addressed. Another return was recommended for further monitoring.
  

  On 7/9, at ******* miles, Customer reported an oil leak. Upon inspection, *** found evidence that the vehicle had bottomed out, damaging the oil pan seal. The oil level was slightly low, but Customer insisted on driving the vehicle despite the issue.
  

  On 9/19, at ******* miles, Customer reported engine noise and that the engine had stopped. *** verified the oil level was full and recorded the engine running without any system codes. Customer claimed to have recently changed the oil and installed a new radiator. The third-party warranty provider declined the claim due to melted heat tabs indicating overheating, and the engine warranty had expired at ******* miles.
  

  *** will not provide further repairs at no charge as the warranty has expired, and the third-party warranty company declined the claim due to negligence.
  For further questions, please contact **** at ************.

  Customer response

  10/23/2024

   
  Complaint: 22398707
  
  I am rejecting this response because: the vehicle oil pan has no damage to the pan  from what they state was bottomed out  The little scrap they saw was on the frame and not the oil pan. And was the engine is above the oil pan. This dealership has a history of not honoring their warranty process or even taking care of customers. The oil filter was left loose when we bought the car which is on the dealership as they performed the work. And the dealership did not want to take care of issue when first got the car back from when they installed engine with the issue what brought up. They replaced the thermostat because it was bad. The vehicle heated up within first few weeks of getting vehicle back. 

  
  Sincerely,
  
  ******* *******

  

  Business response

  10/29/2024

  As mentioned prior - On 9/19, at ******* miles, Customer reported engine noise and that the engine had stopped.

  MMI verified the oil level was full and recorded the engine running without any system codes. Customer claimed to have recently changed the oil and installed a new radiator. The third-party warranty provider declined the claim due to melted heat tabs indicating overheating, and the engine warranty had expired at ******* miles.

  The warranty company is a third party and declined the claim. 

  *** will not provide further repairs at no charge as the warranty has expired, and the third-party warranty company declined the claim due to negligence.
  For further questions, please contact **** at ************.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2020 ****** Altima S (white) vehicle from ******** motors in **************** a couple months ago. They had showed me a 11% interest but then the next day the auto finance company had told me it was 20%. I had never seen 20% at all in the buying process. The dealership put new pads on bad rotors (which their technician had told me they needed to replace) his name was ******. They lied 3 times about changing the rotors. Sent me on my way. When I asked for the inspection that the dealership had to do by LAW, they told me it was private information and wouldn't show me what they did when they received the vehicle. I was told by ***************** that the vehicle had been in any accidents but find out its been in 2. Time brown at sales had told me that ******** would honor fixing the unsafe brakes but they never did and i made 3 trips for service, ******** requires every dealership to inspect vehicles for safety and replace any unsafe issues. This car was not inspected or fixed upon re sell and the dealership is doing very unsafe and un-ethical selling. I've heard this from mechanic shops, other dealerships and other people since i bought the car from there. PLEASE HELP. I have recorded calls and texts if i need to provide them.

  

  Business response

  06/18/2024

  This is in response to the customer complaint and allegations submitted by ******************* (hereafter "Customer") pertaining to his purchase of the 2020 ****** Altima, vin#***************** (hereafter "Vehicle") purchased from McCloskey Motors, *** (hereafter "MMI") on March 29, 2024.

  The Customer alleges an 11% interest rate, this is not correct. His rate is and was quotes at 21% (please see attached State Disclosure). This is the rate he qualified for, and is the same rate offered and disclosed on his contract. Not his initials and signature on the State Disclosure throughout.

  MMI did not change brake pads or rotors. MMI did not make this claim. MMI, as a courtesy because Customer was complaining of squeaking, performed basic inspection and noted that brakes, pads, tires were within safety guidelines. MMI did this courtesy inspection on 3/30/2024 and noted that all items still withing guidelines. Customer was not charged anything for this inspection. MMI does not provide an inspection sheet by default, nor is there any required by law as the customer claims. While we do inspect each retail vehicle for safety, there is no overarching guideline or law for used vehicle safety inspections in *********

  Customer made claims that the vehicle had been in multiple accidents. Pleas see the attached AutoCheck, which was signed at the time of sale on each page, noting no accidents. I just today pulled a CarFax on the vehicle, and at the time of this writing, ****** also shows no accidents reported.

  As you can see by the attached documents, the claim that MMI is selling unsafe vehicles or practicing in unethical behavior is false. If additional information is needed please feel free to reach out to us.

  Thanks,
  *************************

  **********

   

• Initial Complaint

  03/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2019 Audi Q8 from the dealership on 3/8/2024. Problem 1- the night we drove it off the lot we heard hard brake squealing, called dealership on 3/11/2024 and manager said to bring it in and theyd look at it. Were not able to do so, due to work.Problem 2- 3/25/2024 Girlfriend takes vehicle to work after getting a mile away from the house a drivetrain malfunction issue dash message turns on. Being a mechanic myself I take the vehicle to work to read the the ob2 for codes. I find 5 pages worth of codes involving major computer communication issues, misfire codes and turbocharger bypass performance codes. All codes that cause great concern.Problem 3- take vehicle to dealership in hope for help on this new to me vehicle. Vehicle is delivered to service with the promise to help the best they can. The next day I get a call from service explaining they do see the damage on the brake rotors and got vehicle to make noise 2 of the 4 times theyve driven it. (Verification and diagnosis of complaint) also stated they read the ob2 for codes and saw the misfire, turbocharger bypass and BUS communication issues and then noted that they spoke with Audi and there is a TSB for a computer update that could fix these issues.(verification and confirmation of diagnosis again) So I asked if these could be fixed since vehicle was sold with these concerning issues. After 2 days no call back, I called and was told by service mgr that sales has to approve any repairs and then called sales and was told by sales manager that once its off the lot its no longer their problem and they were not going to help, leading to a he said/she said argument with no fix. I picked up vehicle, brakes make continuous noise at lower speeds pulling up to every stop now and vehicle runs like it has no power. Then I left a ****** review where respondent denies that there was any issue with vehicle period.

  

  Business response

  04/05/2024

  To whom it may concern,

  This is in response to the complaint submitted by ********************************* (hereafter "Customer") on the purchase of his Audi Q8 vin# ***************** (hereafter "Vehicle") from McCloskey Motors, *** (hereafter "MMI"). The Customer purchased the Vehicle as mentioned on 3/8/2024 "AS-IS." (see attached Buyer's Guide signed by Customer.) Customer returned to MMI on 3/25/24 with complaints of squeaking brakes and dash lights/safety codes. MMI's ************** inspected the vehicle at that time and there were warning lights or codes present. MMI checked the brakes and advised they are at 8 mm which is within safety standard. There were no safety concerns or repairs to approve as the customer asserts in their complaint. MMI did not charge Customer for Safety inspection. 
  
  MMI will not perform any additional requested work or repairs as mentioned there were not safety concerns present when MMI inspected vehicle last. If there are further questions, please feel to contact me at ************

  Thanks,
  *************************

  General Sales Manager

  McCloskey Motors

  Customer response

  04/08/2024

   
  Complaint: 21507544
  
  I am rejecting this response because: As you are correct that the brake pads were at 8mm, the brake pads are not the only part of a brake system, other parts such as brake hardware, brake rotors or brake caliper could have been the issue. I did the work my self, replaced the pads and hardware to find that the hardware WAS THE ISSUE causing the noise and damage to the rotor. 
  

  also, the pcm codes are definitely an issue and with a small effort in research, you can see that those codes cause the vehicle to shut off, misfire, run rough and few other problems, which could be a huge Safety concern if this issues happens in an intersection or while on the freeway etc. all I ask is you pay for the pcm update which I was told was an hour of labor by Audi Of ****************. Mcloskey should look for a new general manager or repent and the current one because customer service is disgustingly horrible and its sad that 2 weeks after buying a vehicle I have to put money into a vehicle that is not basic maintenance or mileage concerned, more like something with a national technical service bulletin with plenty proof of an issue.

  
  Sincerely,
  
  *********************************

• Initial Complaint

  05/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good Morning,I recently bought a vehicle from the business on April 29th, 2023. During the sale, I was not provided a Carfax and was told there were no accidents to the vehicle. However, after two weeks of driving, I noticed my TPM warning light would not turn off. Shortly after that, I noticed a leak in one of the tires and took it to ********* for inspection. It turns out there was an illegal patch of the tire which had not been reported to me during the vehicle purchase. Further investigation revealed the vehicle had three accidents from the Carfax report I purchased separately. Furthermore, I had been told by the salesman the vehicle had been owned by rental companies, but there is no information to show this was true. I feel I have been deliberately misled by the company. Finally, I was told I had a bumper to bumper warranty on my vehicle, but upon speaking with the finance manager yesterday he stated such a thing did not exist. If I had known these issues beforehand I would have refused to buy the vehicle. Speaking with one of the car salesman about a possible resolution, I was told it was my fault for not inspecting the vehicle more closely and its a used vehicle, what do you expect.I am requesting that McCloskey be required to provide a legitimate Carfax report before selling any vehicle. I also that the inspection process be more in-depth to prevent further incidents such as mine. I also ask customers do not be misled by being told they have a bumper to bumper warranty when such a thing does not exist.

  

  Business response

  05/27/2023

  I am writing to respond to the concerns that were raised in the recent correspondence regarding your vehicle purchase from our McCloskey Motors on April 29th, 2023.

  I wish to express my sincerest apologies for the inconvenience and dissatisfaction that you've experienced. As a valued customer, your peace of mind and satisfaction is our utmost priority, and we are truly sorry to hear that your recent transaction fell short of the high standard we strive to uphold.

  In addressing the issue of the Carfax report and the historical details of the vehicle. McCloskey Motors uses the AutoCheck vehicle history report as we have found it is more accurate than a Carfax and on review, we found this was shared with you prior to purchase. W acknowledge that transparency is fundamental in our operations, and we regret any discrepancy or misunderstanding that *** have occurred in this instance. If it was communicated to you that the vehicle had no accidents, it was certainly based on the information available to us. We are committed to reviewing our internal processes to ensure that all vehicles sold at McCloskey continue to offer and AutoCheck report readily available for potential buyers.

  In respect to the miscommunication about the warranty. Our Lifetime Powertrain Warranty is a basic function powertrain warranty, this covers the basic powertrain functions.  We will take steps to ensure our sales team is well-informed and provide accurate information about our warranty policies. Customer service is a key value of ours and we will use your feedback to provide better training to our team members.

  Your feedback is invaluable to us in maintaining and improving our service standards. We look forward to making things right and rebuilding your trust in McCloskey.
  Thank you for bringing these issues to our attention.

  Thank you,
  *************************

  Customer response

  05/30/2023

   
  Complaint: 20086881
  
  I am rejecting this response because:

  While I appreciate the business responding, it does not address the issues,  First, it does not explain why the business is saying they have a bumper to bumper warranty when such a warranty does not exist.  In addition, saying their auto check is more accurate is a complete lie as the Carfax details multiple reports of damage not given before the purchase of the vehicle.  Also, it does not address the illegal tire patch job on the vehicle which was not reported to the customer.  I hope the ******************** downgrades this business as they are using fraudulent statements to sell the vehicle, and then blaming the customer for not knowing the issues after the vehicle has been sold.  I have spoken with multiple maintenance shops as I repair this vehicle and they have told me McCloskey vehicles have had multiple issues reported by their customers.  

  Sincerely,
  
  ***************************

  

  Business response

  05/30/2023

  As mentioned in our first communication, customer satisfaction and transparency are important to us at McCloskey Motors. I reviewed additional information both in our advertising and that which was provided to the Customer. The Limited Lifetime Powertrain Warranty is marketed as exactly that, a limited powertrain warranty (*******************************************). This is standard in all of our marketing materials and is defined in more detail in the brochures that are given to our customers. As seen, we did not and we do not market a limited powertrain warranty as a bumper to bumper warranty.

  As for the Carfax vs AutoCheck discussion. Both companies provide good vehicle history reports and neither is infallible. As mentioned in our prior response it is our opinion that the AutoCheck reports are a better report as they are owned by Experian which handles mass amounts of data including credit bureau reporting. We provided the Customer with an AutoCheck Report that shows the vehicle had prior damage; the Customer signed six (6) pages acknowledging this on the AutoCheck (attached).

  McCloskey Motors commitment to customer service and transparency remain the same with every Customer. 

  Should there be any other questions, please feel free to contact me at ************

  *************************
  

  Customer response

  06/01/2023

   
  Complaint: 20086881
  
  I am rejecting this response because:
  

  As mentioned in my last message, it clearly shows the Autocheck does not provide an accurate description of the vehicle.  Thankfully, I have decided to no longer communicate with this business, and instead will ************* to everyone not to buy any vehicles from McCloskey.  In fact, I have already referred six people to other places such as *******************, ***********************, etc.  They have also told me they will ************* along to their friends. 

  Sincerely,
  
  ***************************

• Initial Complaint

  07/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2019 ********** for around 25k. Ive only had to three months. The ac stopped working two weeks into me owning it. I called set an appointment. Went and they said it was the whole ac system that needs to be replaced. They went head and did that had to wait two weeks on parts. Worked fine for other two weeks . Called them again went back and they said the compressor failed so they ordered a new one, had to wait other two weeks. They put the other compressor in and it still didnt work. I went to ****** in Pueblo and the warranty company wouldnt pay which was fine I was more then fifty miles away. Ask if I could take it to valley ****** in ******** because thats where I was at the time of me calling them to figure out whats going on. I had to drive back down to springs they looked at it said it was the compressor again they expressed ship it next day. Went back the next day and waited seven hours for them to put it in and recharge it only to be told they couldnt. I again asked if I could take it somewhere else and they said yes and to have the place call and they would pay for it. I took it to Breaks Plus because it was the only open slot for three weeks anywhere else. McCloskey then refused to pay them for the work that Breaks Plus did do. They still couldnt figure out what is wrong with it. I had to pay out of pocket to get my car back. I yet again have to go back to springs because its still not fixed. McCloskey keeps giving me the run around with whats happening with my car.

  

  Business response

  07/19/2022

  To Whom It May ***************** response to the complaint submitted by ************************* (hereafter Customer). ***************************************** **** (hereafter MMI) repaired the Customer's air conditioning. Our understanding was that the compressor failed and we would need to inspect the vehicle for to warranty the faulty part. The Customer advised us she had moved to ******* and refused to bring her car back to MMI. We asked the Customer to take her car to a local dealer for diagnostic and she refused to do that. The Customer opted to take the vehicle to a Brakes Plus. Brakes Plus advised that they were unable to diagnose her problem. The Customer has a service contract and MMI has again advised the Customer to either bring her vehicle to MMI for diagnosis and repair or take to the dealer ** in *******, which is an approved repair facility, for further diagnosis and potential repair.

  Any other questions, please feel free to reach out. ************.

  Thanks,
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩