ComplaintsforThe Derby Insurance Group
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Complaint Details
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Initial Complaint
05/31/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
We filed our taxes with Derby Insurance and sold our home within 1 year of owning it, and received a ****-S from the ********* I took this form along with all other tax forms for the person to report the sale of our home. I specifically asked ******** who was the individual who prepared our taxes if she was going to claim that and she said no because it was our primary residents. We were charged $160.00 for our taxes and it did not sit right with me about her not reporting the sale of the house, so I had someone take a second look and Derby Insurance Group who prepared our taxes should have claimed the sale of the house as reported on the ****-S and we had to have our taxes Amended. I would like to request a full refund of the $160.00 we were charged because there was an error on our Taxes that were filed and could have caused us a lot of pain and suffering with the **** Thankfully, we had someone who knew how to file the correct taxes for the sale of our home that we lived in less than 2 years. The people who do taxes at Derby Insurance should take a refresher course to prevent this happening to someone else!Business response
06/01/2022
On behalf of Derby Insurance full refund has been issued to customer. ******** is a fully trained tax professional who is aware of error, customer was offered full refund and tax amendment at no additional cost. Here at Derby Insurance our priority is customer satisfaction. We will always response to our work and mistakes. Derby Insurance has been in business for more than 15 years and open full year to help our customers with any issues after they file there return.Customer response
06/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The Derby Insurance did offer to amend my taxes and I am thankful for that, but more importantly they also refunded the money charged to file the taxes initially. Although, I appreciate the offer to amend the taxes, I felt it was best to have the *** I took them to for a second look complete the amendment.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.