ComplaintsforBig O Tires
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Complaint Details
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Initial Complaint
12/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Big O Tire of Cortez Charged Me for 5 hours of labor when only 3 hours and 15minutes were spent on my vehicle. I had the had the CV Joints on a 2003 Toyota Tundra change out. it was explained to me that the mechanic had 2000.00 dollars of tools and 20 years of experience and that's why the charges were that way. I'm a Disabled Veteran and Senior Citizen. I believe that I was taken advantage of. they say they give Veterans dis counts. Never got one.Business response
12/29/2021
Big O Tires
**** * **** ******
Cortez, CO 81321RE: ********
To Whom It May Concern:
We appreciate the opportunity to give a response in regards to BBB Compliant ID# ********. Our customer’s feedback is of upmost important to us and while we can appreciate his concern, we’d like to explain his charges. As with any automotive shop or dealership, book time is charged by a standard amount of time to do the task at hand. If the job were to run over that book time, a customer wouldn’t be charged any additional. If it takes less time, they aren’t discounted. It is a standard fee.
As far as Veteran discounts, Big O Tires in Cortez does show our support for Veterans through store discounts. However, we do have to know a customer is a Veteran and in this situation, we were not informed.
We’d love to keep this customer and are open to suggestions, but at this this time, we believe we followed standard protocol and do not wish to proceed with a refund.
Thank you,
Adam F*****
General Manager
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.