Customer ReviewsforCAP Management

I am extremely disappointed that I even have to write this review, but it seems to be the only way to get anyone's attention at CAP Management. I recently received a bill that was double my HOA fee and have been trying for two weeks to understand why I am receiving a bill for this much, along with legal and late fees that weren't explained to me. Funny because I received a letter in the mail yesterday (July 30) that was back dated all the way to May 31st... ironic how that just magically ended up in my mail. Turns out that the company charges you a Reserved Contribution fee of X amount... but they don't care to disclose that up front when you move into the property. I checked with my surrounding neighbors, and the gal above me said the same thing happened to her and she was hit with a hefty Reserved Contribution fee that was never disclosed to her. I have been trying to get ahold of **** for a week, and reached out to ***************** over a week ago with the request for an explanation. Of course she had absolutely no clue why I was being charged this amount, so I moved on to the Accounting team and ****. Unfortunately I still have no answers and had asked to have this resolved by the first of the month in order to not get dinged with more legal and late fees. Thank GOD the letter in the mail showed up TWO MONTHS LATE telling me why I need to pay this. Needless to say, this company is horrible at communicating, doesn't have a clue what's going on, and doesn't hold well to their promises. Not to mention the pot holes and the broken sidewalks that are a tripping hazard that have been being asked to be fixed for months. I will make sure to recommend to all friends and family to STAY AWAY FROM ANY PROPERTY owned by CAP Management.

Bad Stuff-It is 7.20.2022 and we have this management company until 8.1.2022. Today I got an email saying that my online portal has been deactivated. All of the email I have been getting comes from a place of donotreply so I have to leave a message on voice mail. I have been getting emails back from CAP saying that the requests have been cancelled and they are duplicate. Our elevator has been down since 7.17.2022 and I have been notifying them of that. I have also been notifying CAP that our pool needs maintenance since 7.11.2022. Neither issue has been resolved. I have also had issues about the *************** and it has taken up to 3 months to fix a washer. I have also taken the initiative to call the ***************. I have also called the ************** about in regards to towing people's vehicles that are parked in my spot. At first they were really good about dealing with it and then they said that I had to go through CAP. We do not have any security with CAP and dealing with how high the crime rate is increasing in ******. When tenants and owners break the rules nothing is done. Our lights in the parking lot were not working for 3 months. Projects don't seam to be getting done. We are spending $$$ in ***************. CAP takes 5% of any project even if they aren't the ones to do it. While I was trying to purchase my place it took awhile to get all of the bi-laws. There were stuff left out of the minutes that I would have liked to know before purchasing my place. The budget wasn't explained. Money was missing. Good Stuff-During my purchase CAP would respond to me in a timely manner. My lender was happy with the amount of reserve funds in the **** For the most part the Online Portal worked out really well. 30 day grace ****** on my ***************-not sure if that is a ******** thing? They were pretty good as far as explaining some of the projects that need to be done and also explaining some of the projects that had been already done. Board not respo

Bad Stuff-It is 7.20.2022 and we have this management company until 8.1.2022.*****, we are here to serve you until our last day July 31, 2022. Today I got an email saying that my online portal has been deactivated.We have disactivated all portals so that no activity can occur during our last week. All of the email I have been getting comes from a place of donotreply so I have to leave a message on voice mail.Please send me your phone number and I can search our system to find your call. I have been getting emails back from CAP saying that the requests have been cancelled and they are duplicate. We do in fact cancel duplicate requests Our elevator has been down since 7.17.2022 and I have been notifying them of that. Thank you for the notification, there is only one elevator in the building and that is very inconvenient for everyone. The building was built in **** and the elevator is original and does go out from time to time. I apologize for the inconvenience.I have also been notifying CAP that our pool needs maintenance since 7.11.2022. Your *** has a pool contract to take care of the pool. I would need more information on the type of maintenance you are requesting and am happy to help I have also had issues about the *************** and it has taken up to 3 months to fix a washer. I have also taken the initiative to call the ***************.The Laundry Equipment is owned by a 3rd party vendor and they are responsible for maintenance. ***** is in the office twice a week, feel free to bring that to her attention. I have also called the ************** about in regards to towing people's vehicles that are parked in my spot. At first they were really good about dealing with it and then they said that I had to go through CAP.In order to tow a car you have to be on the tow card and only ***** Members are allowed to tow. Please feel free to run for the ***** so you can make these decisions directly. We do not have any security with CAP and dealing with how high the crime rate is increasing in ******. At a recent ***** Meeting both our ************ Person and two police officers were in attendance. I also live in the neighborhood and am as concerned as you are. When tenants and owners break the rules nothing is done.***************************** is on-site three days a week and does covenant enforcement. We take our directions from the *****, please feel free to follow up with them.Our lights in the parking lot were not working for 3 months. Individual lights may have been out, but it is not true that all lights were out for 3 months. Projects don't seam to be getting done. The ***** has a reserve study looking out 30 years and has done a good job of following that study. Specifically the last large project was to seal coat the roof with an extended warranty.We are spending $$$ in ***************. Your dues are in line with the needs of the building CAP takes 5% of any project even if they aren't the ones to do it. We do not take a fee. We negotiate fees where appropriate based on the work done and involvement with CAP. Any fee is disclosed to the ***** and Community While I was trying to purchase my place it took awhile to get all of the bi-laws. We have all *** documents online immediately available. There were stuff left out of the minutes that I would have liked to know before purchasing my place. The ********* of ********* takes and approves the minutes. You would have to be more specific.The budget wasn't explained. I would schedule a meeting with the ***** Treasurer to go over the budget to your satisfaction.Money was missing. The *** is currently conducting a regualary scheduled audit. If you have information you would like to bring to the auditors attention, please bring it to your ***** of ********* first. Good Stuff-During my purchase CAP would respond to me in a timely manner. Thank you My lender was happy with the amount of reserve funds in the ***. The thanks goes to the ***** of *********. For the most part the Online Portal worked out really well.Were obliged. 30 day grace ****** on my ***************-not sure if that is a ******** thing?The *** is required by law to follow its collections policy. They were pretty good as far as explaining some of the projects that need to be done and also explaining some of the projects that had been already done.You are welcome. ***** not responsive You are always free to run for the ***** yourself.