ComplaintsforGuild Education Inc
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Complaint Details
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Initial Complaint
04/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
As part of my jobs benefits they offer paid tuition as one of their benefits thru Guild Education, I Decided to take advantage of my benefit back in August of last year, I reached out to GUILD to make sure the major that I was choosing was elegible for funding, thats when the problems began. I contacted them asking them if my major was elegible, I would get disconnected or not answered at all, I would look into the requirements online and they were not available there either. Once finally told me that my major was not elegible, that same day I submitted the request to change my major, my major change confirmation was completed on 9/15 the same day I got confirmation I reached out to guild and one of his reps told me there was nothing I had to do that it already was on the system. Fast forward to November, I receive an email from collections stating that I owed $2246 Turns out I was not even on the guild program for **************** yet, and guild was saying I was not elegible, I have been reaching out to them for this issue since 11/30 submitting all the documentes they needed from me to verify I was elegible, they have confirmed I was already elegible several times by email til this day I am not able to register even though I am meeting all the requirements. Last time I spoke to them was 3/6 because the registrar at ***** told me to wait to see if the funds were paid but its been over a month and they have not made the payment of $2246 for my tuition, **************** also confirmed to me when I spoke to them that Guild did not reach out to them previously and their only communication was on February. I need assistance getting a resolution and getting my school paid as promised as Im meeting all the requirementsBusiness response
04/24/2024
Thank you for reaching out. We investigated this matter and understand that it has been resolved by a member of the Guild team. Please let us know if there are any issues that remain outstanding. If you agree with our assessment that this has been resolved to your satisfaction, we kindly ask that you consider removing this complaint. We wish you lots of luck with your educational pursuits!Initial Complaint
10/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am reaching out to BBB for a mediation between me and Guild Education. I'm very grateful for the help that Guild has provided in the past and appreciate all their efforts for the 88 million americans that they are helping every day with education and reskilling in order to compete in the future of work. Kudos to Co-founder ****************************I was a fulltime JPMC employee from 02/07/2022 until 09/14/2023. While as a fullt ime employee of JPMC i paid $3384 tuition, and provided receipts and report transcript. Unfortunately due to the delay in processing my claim. Guild rejected my claim because I took some time off to complete my semester and advance my education. All records proved that I incurred education expenses (tuition) while I was a full time employee, and all the requirements were incurred while I was a full time employee. All I am seeking is reimbursement according to the policies of Guild and my former employer JPMC.Business response
11/15/2023
Hi,
We are still gathering information on this case. Will you please provide us with some extra time to discuss internally and with our partners who would be involved with this case. We want to make sure we have time to get to the bottom of the issue and provide Herve with a complete response. Thanks in advance!
*************************
Customer response
11/16/2023
Thank you BBB for your assistance in this complaint. I am requesting reimbursement of the $3,000.00 that I paid to ***************************. My claim and all requested documents were submitted to Guild when I was still a full time employee of *************** So when I submitted the claim, all the requirements for tuition reimbursement were met but Guild delayed processing my claim until when my position was terminated at JPMC.
I am requesting reinbursement of $3,000 ( Three thousands dollars)
Business response
12/04/2023
Guild is only responsible for administering your former Employers written policy. Any exceptions to the policy must be first approved by your former Employer in order for Guild to process any reimbursement claims. In recent communication with your former employer, we received additional information allowing us to re-open your case. You should have received communications from Guild notifying you of this status update. Thank you!Customer response
12/11/2023
Hello,
I would like to thank BBB Great West + Pacific for assisting and helping with this complaint. I hereby acknowledges that Guild Education Inc has *** very courteous and professional in reaching out to me in a separate communication. They asked for additional documentation to be returned no later than 12/14. I am working and planning to return that to them no later that 12/14/2023.
Sincerely
Herve Ondobo
Customer response
12/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Herve OndoboCustomer response
02/06/2024
We closed the case because they promised to pay after receiving documentation. But they failed to pay and I have not received any payment yet. Please help me reopen the case.Business response
02/16/2024
We were able to re-open this case with Mr. ******* employer, but it required additional information from **************** which we requested. **************** did not respond to the request and the case was therefore stalled. We have reached out to **************** again with the same request. With the member's cooperation, we were able to resolve the case on February 14, ****, but would ask that **************** continue to be responsive in the event that additional cooperation is required. Thank you!Customer response
02/20/2024
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Herve Ondobo
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.