ComplaintsforDataTech Labs Data Recovery
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Complaint Details
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Initial Complaint
11/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Case ID: ****** then Case ID: ****** $225 was paid on 12/10/2021 for data recovery, I paid $29.83 shipping and handling on Dec 23, 2021.The 11-2-2021 925 AM email 11-8-2021 507 PM email describes my initial contacts with DataTechLab, but my problems with DataTechLab didnt begin until a later date.I clicked on the link in the 11-17-2021 345 PM email to review the ********* got my first surprise, all of the program controls for my computer were disabled so I couldnt start recording on Bandicam. I wasnt very concerned about not being able to record because I assumed DataTechLab was honest. After I clicked on the link in the 11-17-2021 345 PM email I was shown working video files. Most of the videos had not been edited but 2 or 3 video files were overwritten with static & circles except the tops of peoples heads sometimes werent overwritten with static. I immediately asked for the overwritten video files as soon as I saw them & again in my 18 November 2021 **** email.From the 11-19-2021 758 AM email the tech is trying to fix some of those files. So, I was left with the impression that DataTechLab was going to try to recover the 2 or 3 overwritten video files.The 12-7-2021 854 AM email left me with the impression that DataTechLab was able to recover the overwritten video files.In my 12-8-2021 357 PM email I thought I would be paying for overwritten video files that were restored & I again asked for the overwritten video files that werent restored.I discovered that I didnt get what I asked for in my 1-30-2022 **** AM email.In 2-22-2022 834 AM & ************* PM is a series of emails where I tried to at least get the files shown to me on 11/17/2021 but with no success.Later I bought ************ Recovery but it wasnt able to find the overwritten video files. I suspect the overwritten video files were destroyed while at DataTechLab since DataTechLab wont accept my offer to send the *** back & have them recopy them for more $.Business response
11/22/2022
Hello *****,
We do regret you had to go through such lengths to have this issue addressed. We are currently in contact via email, and I do believe we can correct for this issue. I hope you will continue to work with me to find resolution to this situation - and we will address this internally to ensure such problems are more expediently handled by management in the future.
Thank you,*******************
Customer response
12/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.