ComplaintsforA.F. Williams Family Medicine Center

• Initial Complaint

  11/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Explaining the multitude of issues with AF Williams would take 3 months of waiting and nearly 25 hours of phone calls. This isn't hyperbole this is my personal experience. After having NUMEROUS customer service issues for a simple appointment. I filed a complaint on the BBB and spoke with AF Williams **** ****** ***** called me and proceeded to make me explain the entire issue for the better part of an hour...assuring me she would find my "case manager" ****** ***** calls me a day later and also has no idea about my situation and to top it off. He's giving me attitude for being upset. By this point, I'd already spent 12 hours of my life on the phone with AF Williams. Eventually, ***** hears my story and apologizes and to this day....he's still the only AF Williams rep to do so. Thanks ****** He's supposed to forward my case and my issues to ********************** The "Head" of AF Williams. ***** proceeds to again make me tell this whole story. Assuring me he'd take copious notes. One thing I stressed during EVERY call was "That if I was as *** with payment as you all are with my health. I'd be in collections by now. So I don't understand how you can expect me to pay when I've been neglected by the entire staff". ***** assures me he's gonna get on this. I wait 2 weeks from our initial touch-base and ***** returned my call. Suddenly he no longer remembers me talking about this monetary issue...but he begins to explain and I honestly lost track how many times he had to say "We dropped the ball here". Only to tell me exactly one of the things I highlighted as a customer service issue. Every rep after making an a** of themselves would realize the situation say "Oh we 'fixed' it get over it". But a hallmark of AF Williams provider's care and customer service is this. There are no questions answered and you WILL be dictated at. Your feelings, time, and energy will not be understood or appreciated. Nor do they communicate with each other about you.

  Business response

  12/15/2022

  We regret that ************** remains dissatisfied with UCHealth's follow up.  The local clinic leader has spoken with ************** at multiple points to address his concerns and ultimately ************** has elected to transfer his care elsewhere.  We hope to meet his expectations in the future.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩