ComplaintsforEveagetools LLC

• Initial Complaint

  09/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A return was made to facility in December of 2022. To this date, we have not received a refund amount. After numerous calls, email follow **** and even website contact request we have not received a resolution.

  Business response

  10/07/2023

  Hi BBB,

  Thanks for the messages, and we are very sorry for the late reply, we just came back from our holiday.

  With regards to this case, we have checked with all the persons concerned, but no one in our warehouse received such returned goods, we are actually with a eager wish to have it troubleshoot right away.

  But due to no one confirming to have received the returned goods, and the returned goods can not be located, so the system can not let us through to the refund steps.

  We wish you could understand, and thank you so much.

  Eveagetool

  Customer response

  10/09/2023

   
  Complaint: 20675590
  
  I am rejecting this response because:

  The item was returned to them in a timely manner. I have provided tracking information. We are looking to get refunded for the item that was returned.
  
  Sincerely,
  
  *****************************

  Business response

  11/03/2023

  We are very sorry for that, we actually have not received any packages for that case, we are very sorry for not being able to go through the system in this case.

  In order for us to extend our sincerity and apologies, would you mind if we issue you some exclusive coupons instead? 

  Sorry again for the inconvenience. 

  Thanks for your understanding.

  Customer response

  11/06/2023

   
  Complaint: 20675590
  
  I am rejecting this response because:

  The item was returned to their facility. I have the tracking information which I have provided numerous times. That they lost the package is not my responsibility. In order to close this case I will only accept either a reimbursement to the original form of payment or a check mailed to us for the amount of the item returned.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  7/3/23 - Placed Order #***** for Eveage 100ft Garden Hose Expandable Hose GREEN 7/4/23 - ************ tracking #IZ3Y18820319037115 via email for Order #***** 7/19/23 at 5:28pm - Contacted Eveage Tool via email to follow-up with order, which was NOT received BUT marked as "Delivered on 7/6/23" on *** website 7/19/23 at 5:36pm - Eveage Tool support replied via email stating they will check logistics and reply back 7/20/23 at 5:36pm - Contacted Eveage Tool via email to continue follow-up with status as response was NEVER received 7/20/23 at 5:44am - Eveage Tool support replied via email telling me to check around to see if somebody may have taken my package 7/20/23 at 6:21am - Contacted Eveage Tool via email to inform them that I have an outdoor camera, which does NOT show that a delivery was made on 7/6/23 NO FURTHER COMMUNICATION WAS RECEIVED.

  Business response

  07/21/2023

  Hi, thanks for sharing the information.We are very sorry for the problem and inconvenience caused.

  We actually have sent out the order with *** tracking number 1Z3Y18820319037115, and it is shown as delivered on *** website, please kindly check the attached doc of the *** tracking Status(doc named delivered) and the shipment status on our dashboard(doc named Delivery on dashboard) which proves that the order was actually shipped out.

  We never expected the shipment may have failed to arrive at the customer's location, initially we just wanted to confirm if the package was put somewhere else beside the customer's house or somebody else in the customer's family may have taken the delivery before we send a replacement at our cost. We are doing businesses for profit, not for losing money every day, so we think it should be normal to kindly ask the customer to check around before a second shipment which will be at our costs. Anyway, thank you very much for your understanding.

  In order to better assist the customer and settle the issue, we have asked our warehouse for a replacement to the customer already, please check the attached doc(doc named replacement). Thanks anyway.

  Customer response

  07/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be waiting for the replacement.
  
  Sincerely,
  
  Ladygrace *********

• Initial Complaint

  06/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a floor surface cleaner on May 18, order #*****. Upon arrival on May 24 realized it was the wrong product purchased. Contacted them to return the unopened box. Took them 6 days to send me a return shipping label. Had to keep on them to get that. Product was sent back on May 30, same day return shipping label was received. Proof of return delivery signed on June 2 by their representative ******. Their return policy states:* The refund will be processed within 7 working days after the receipt and validation of return Please check your account then.Today is June 15 and I am chasing them again to get my refund. This is well past the 7 days as stated in their refund policy. They continue to stall and drag this out. This company has absolutely terrible customer service. It is obviously not an "in-house" customer service. You never get anyone on the phone. Always have to leave a voice mail. They respond extremely slowly and do not directly answer your request. Just more delays...

  Business response

  06/15/2023

  Refund has already been issued to the customer's account. Thanks.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩