ComplaintsforMyDiscountCigar.com
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Description: I purchase 3 cigars for part of my husband's anniversary gift. This was purchase 03/12/23 I received and email which thank me for my purchase but it said download for receipt which I did and the response was Address not found Your message wasn't delivered to ************************ because the address couldn't be found, or is unable to receive mail. Or The response was: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at ********************************************* k36-20020a63ff24000000b004faef598b86sor970113pgi.24 - gsmtp which I did I contacted the company at Founded Date **** Founders ******************* Operating ********************* Type For Profit Contact Email ************************ Phone Number ************** and no answers and then it names another shop with a different name on the voice-mail they name cigarsDen as the company name, Also in ******** and no luck. I also contacted customer service and 3 other companies affiliated with this company and owner. It might not be a lot of money for others but it was $64.00 for me and I have a husband with a new humidor and no premium cigars. No contact no follow up. After more than multiple attempts since 03/12/2023.Initial Complaint
04/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Made a purchase on the website for cigars. It has been 4 weeks and I havent received my order. Have made numerous attempts to contact the company with no success. I sent emails, left message on their social media platforms, I convince this place is scamming money from the consumers.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.