ComplaintsforAytu Bio Pharma
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Complaint Details
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Initial Complaint
07/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am 87 years old and was attracted by the advert that stated it will help bladder symptoms and guaranteed money back. I called several times because it did not work, asked to cancel and return for refund and they have not stopped shipments and charging my credit card.Customer response
08/17/2023
Apologies for the delay. Getting ahold of the proper departments during the summer can be challenging. Nonetheless, we received an email from the customer on July 12, 2023. Our team emailed the customer back on July 13, 2023, notifying him that the refund had been processed, and autoship for any future orders had been cancelled.
All the best,
Initial Complaint
02/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
No longer an employee of the organization that receives this main (Key code AGE2210M-001) and have asked for months to be removed from the mailing list yet still getting mail.Business response
03/01/2023
Hello ******************,
We are in receipt of your BBB complaint. I have contacted our mailing agency to remove you from all of our mailing lists. Please allow a few weeks to pass, as any mail currently in transit will still be delivered. If you do receive mail, please reach us directly, at ***********************************.
All the best,
The Innovus Team
Initial Complaint
02/26/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have requested several times to be removed from Innovus Pharma's mailings.Please remove me from your postal mailings list. I no longer wish to receive your mailings. Do not rent or sell my name or address to other organizations.*************************** ********************************************************************** Customer #*******************Business response
03/01/2023
Hello ********************,
We are in receipt of your BBB complaint. I have contacted our mailing agency to remove you from all of our mailing lists. Please allow a few weeks to pass, as any mail currently in transit will still be delivered. If you do receive mail, please reach us directly, at ***********************************.
All the best,
The Innovus TeamCustomer response
03/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
01/28/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My senior mother, ******************* is receiving these catalogs of which we have tried numerous times to get her off the list and keep her off the list. The key code is TRE2210-007 and customer ******************, these are from the back of the catalogs. She gets them almost weekly and cannot afford the products that the catalogs scare her in believing she needs. I have called numerous times to get her off the list and they say they will take her off but don't! Enough! please help me get through to them I now cannot find their phone number. This is a scam operation.Business response
02/09/2023
Hello,
Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible. We have forwarded your mother's information to our "Do Not Mail" list, and can confirm that she will not receive mail from our company. Please allow a few weeks to pass as anything in transit may still be delivered.
If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
Innovus***********************************
Initial Complaint
10/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Innovus Pharma Refuses to take me off and stop mailing me unsolicited, sexually explicit, Sexual enhancement solicitations. I have requested several times for them to cease and desist. To remove me from all future notifications and provide me with the source of my personal information which they refuse to do. Upon telling them I planned to file complaints with the BBB and FTC they said, good luck. you're gonna have to do better than that to find out where we got your information. Can they legally withhold this information from? I do not want to receive sexually explicit material at my home address or anywhere for that matter. How can I have this stopped immediately?Business response
10/28/2022
Dear Mr. ***************************** apologize for the delayed response to this BBB complaint. I have confirmed with our marketing team, that a representative did receive a phone call, from you, requesting removal from our mailing lists. Your request was entered October 10, 2022, whereby any future mailers, not in a mailing queue, will not be sent to your address. You have been scrapped from all of our internal mailing lists.
Yours truly,
The Innovus Team
Customer response
11/02/2022
Complaint: 18184408
I am rejecting this response because They have only fulfilled part of my request. I am demanding the source of my information. Where did they harvest me from?It's fine that they stop the mailings but I need to find the source of that information and how they got it!
Sincerely,
***********************Business response
11/02/2022
Unfortunately, we do not have access to the source of data. We have added you to the master suppression list so you will not receive mailers form **.
All the best,
The Innovus Team
Initial Complaint
09/16/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Please discontinue the mailings to these people at these addresses below. The recipient is deceased.********************************** PMB 181 ************************************************************************************** *********************** ***************************************************************************************Business response
09/29/2022
Dear sir/madam,
We ********* for an inconvenience experienced with receipt of these advertisements. We have removed all individuals indicated from our mailing lists. Please allow a few weeks to pass before they stop, as any mail in transit, will still be delivered. If you do receive any additional mail, please reach out to us at ************************************ so we can look into the matter.
All the best,
The Innovus Team
Initial Complaint
07/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I have contacted this company several times about their junk mailings. Apparently my mother in law (***********************************) ordered something from them years ago. She has since passed away, almost 2 years ago now. Before she passed away her mail was delivered to my address, ****************************************************************** 19320.So now 2 years later I am STILL receiving several junk mailings from this company each month. I have asked them to stop at least twice. This is upsetting to myself and my husband to still be receiving these unsolicited mailings. I want them to STOP. Thanks.Business response
07/27/2022
We have removed the customer's information from all of our mailing lists. It is possible the customer does receive a few additional pieces as anything currently in transit will still be delivered. Please allow two weeks for processing. In the event you do receive anything, please reach out to us directly at ************************************.
All the best,
The Innovus Team
Customer response
07/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
01/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I noticed numerous charges on my 97-year-old father's credit card. They kept charging his credit card don't even know if he received the pills. I sent a couple of packages back with no refunds. Nothing but a scam. Checked invoices addresses in Main and Calfornia. Called one number it was a hotel.Business response
01/21/2022
Thank you for reaching out informing us of the situation. We have looked through your father's account and see that he has been refunded for his September 16, 2021, and October 21, 2021 orders, less restocking fees. There is currently a refund in process for his January 18, 2022 order, and should be processed by the bank in the next few weeks. As a precaution, we have put a do not purchase restriction on his account, to prevent any future orders. If you would like that restriction removed, Please let us know.
We can be reached anytime at ***********************************.All the best,
The Innovus Team
Customer response
01/29/2022
As of today my father's account for the Jan 16th order has not been refunded yet.Business response
02/11/2022
Hello,
The Innovus customer service department located in *****, with the main office is located in **********.
After an internal investigation of the situation we have noted a refund was successfully processed for his September 16, 2021 order, and October 21, 2021 order. Additionally, the January 18, ************************************** process. We reviewed the sales calls and each were voluntarily ordered.
We can place him on a do not order list, and block him from being able to order if desired.
All the best,
The Innovus Team
Customer response
02/12/2022
Thank you for your help. Please put him on that do not call list and lock his account from any further purchases.Customer response
02/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Louis Lotto
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Customer Complaints Summary
10 total complaints in the last 3 years.
0 complaints closed in the last 12 months.