29 Customer Reviews
Review from Angela G
1 star09/19/2024
I opted in for 6months of stars for 19.99 they charged my card then I could not access on any system. tried to contact support of course you can only talk to a bot ....the phone number they give out will not send you to a real person. When I was speaking to the bot they said they could not find any account with my information. Even though they charged my card. it was obviously a scam. They never reached back out to me . do not get STARZ it is a scam and when you try to login it will keep asking you to claim another offer and will not allow you to log in until you pay more moneyReview from Tamara M
1 star08/22/2024
I contacted Starz in May and July about duplicate payments coming out of my account. They told me that if i couldnt provide verification of the email address they couldnt assist. I told them I had verification of the duplicate payments from my ****** account and bank account. The *** told me that perhaps the charges were Holds being placed on my account that would be released after things were verified...Ok, i thought. That kinda makes sense, ill check back. When I checked in May the duplicate charge was gone. In July i noticed the duplication occured again, i contacted Starz and told them my account has duplications, she stated she again, that she could not find or locate it and the email address i gave was not matching... TURNS OUT a fraud email was being used for my account, why this email was used and coming from my account I have no clue because it was a charter.net email which i do not have. I told them that this has been going on for at least 4 months, i had the invoices to prove it (******** + ********, 86612810+86612452, 84823652+84823322) and they told me that because it's my responsibility to keep track of any misappropriate charges to my account, they do not provide refunds or credits. I asked that they escalate my account and informed them that I DID notify them several times about the double billing but they did NOTHING. now I have to wait for an escalation about these charges and an investigation which SHOULD have taken place when i contacted them the first time. Starz is getting over with these double billing issues and keeping money that should rightfully be returned. For all I know, this could have been a Starz employee who created a fake email account to funnel money.
Starz Entertainment Group, LLC Response
08/26/2024
STARZ's customer service team has looked into this issue and reached out to you via email. As noted in that email, STARZ has refunded you for the period during which you were being inadvertently double billed by the fraud email used by a third party.Review from VALERIE A
1 star05/17/2024
STARZ charged my debit account for over a hundred $3.27 entries in the same month, resulting in hundreds of dollars in loss. I have looked on their accounts site and can not see where I mistakenly signed up. I also do not recall STARZ being joined with Amazon or ****** as a trial. I do not remember signing up. Regardless, for monthly services, how can they charge that many entries? I do not even have an account with **********************. I am filing disputes with my bank. This, again, is many hours of labor and being on hold as the investigation continues.Starz Entertainment Group, LLC Response
05/20/2024
Starz has reviewed the account records and it looks like 35 accounts were created with your information. We see that all charges were disputed, and we have acknowledged the disputes with your bank and released the funds on the dispute. Your bank should acknowledge those refunds within a few business days. It appears your card may have been compromised by a third party, and we recommend that you continue working with your bank to ensure that the charges are all resolved and that there are no other unaccounted-for charges from third parties.Review from Melissa B
1 star02/10/2024
Wow. No wonder they escalate your email when you mention reaching out to the BBB. I wasted more time than I care to admit dealing with these scoundrels. I guess I should feel fortunate that I was able to get my money refunded but thank goodness I keep a close eye on my credit card statement because they were overcharging me and that was all after a lengthy back and forth about the bait and switch on the promotion they offered on ******** that I signed up for and then they started billing me for something totally different. Unfortunately, if you are reading this review, you've probably already been taken advantage of and ripped off. I encourage others reading this to post on as many social media forums as possible to help keep others from falling for the deceptive practices of this shady company.Review from Jackie S
1 star02/05/2024
I feel like I got scammed signing up for Starz free trial via the ******** app. No matter how I try to log in through my pc, phone, or TV I cannot cancel. I feel like it's a trick.Starz Entertainment Group, LLC Response
02/06/2024
The Starz "add on" to AppleTV is a promotion run by AppleTV for access Starz content as an add-on channel in the AppleTV storefront. Starzs direct-to-consumer service and the AppleTV add-on channel are two separate services run by two separate companies. Though subscriptions to the Starz add-on channel in the AppleTV storefront have access to the same content as subscriptions through Starzs independent standalone direct-to-consumer streaming service, those subscriptions are only accessible through AppleTV and as with other add-on channels in AppleTV, the subscription, customer service support, cancellation, and billing process are entirely handled by AppleTV. Starz does not even have access to customer name, account, subscription, or billing information for individuals who subscribe to the Starz add-on channel though AppleTV.
We apologize for any confusion. To assist you with cancellation, we have reached out to the email address you provided with directions on how to cancel through AppleTV as well as contact information for AppleTV if you require further assistance.
Review from Marcy M
1 star01/18/2024
Starz offers great trial subscription prices, but they seem to be blocking my attempts to cancel it before the full price kicks in. They promise cancel anytime. I used app and my phone automatically inserts my log in info so no mis-typing on my part. The app gets stuck on verifying every time. I deleted app and reinstalled as help info suggests. No luck. I feel like I was a sucker for their free trial scam.Starz Entertainment Group, LLC Response
01/22/2024
Starz apologizes for the problems you had with the verification step in the cancellation process. We are investigating the error, and in the meantime have canceled the service for you. It will remain active until February 9th, ****.Review from Angie J
1 star01/03/2024
I was charged fraudulent fee of $17.57 only six months into a $19.99 one year promo subscription. The customer service rep was rude and combative even accusing me of signing up for a 6mnths promo when I still had 6mnths left on my existing account. He said the only way to refund the illegal & weird amount charge ($17.57) was to cancel my acct. So ultimately I was shorted the six months left on my promo and still waiting for the illegal charge to be returned/refunded to me. This company is crooked asf!!!Review from jeff B
1 star12/13/2023
Watch out when you subscribe..! Almost impossible to Cancel..!!Paid required fee BUT still being billed monthly...******************* *****Starz Entertainment Group, LLC Response
12/17/2023
According to our records it appears your account was made through Apple. As with other add-onchannels in the Apple ecosystem, customer service support, cancellation, and billing processes are entirely handled by Apple. STARZ has no access to your Apple account, but we are happy to provide you with directions on how to cancel.
These directions can be found on our support site: **********************************************************************************************************************, or Apples site: ****************************************
From an iPhone or iPad:
Tap on the App Store.
Select your profile in the upper right-hand corner.
Choose Subscriptions and then find STARZ.
Select Cancel Subscription.
Follow the instructions to complete the cancellation.We hope this helps.
Review from Lillian P
1 star12/09/2023
The app is very glitchy which makes it totally unusable. I.reached out for help and the person just copy and pasted a generic response without actually tying to help. His response was completely unhelpful. I reached out again and they canceled my account without first trying to solve any issues. Please stay away from Starz!Review from Nathan w
1 star11/26/2023
Had green flicker last time i subscribed same thing 2 years later they blame it on all external parties and accept no blame no refunds ************ off on you as the consumer. Not acceptable. Do not support or subscribe. They have in house technical issues that they will just take youre money and the only option is to unsubcribe but still collect original payment they never fulfilled satisfaction. -5 stars
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