ComplaintsforDomino's Pizza
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Did not deliver part of my order. I called and the manager said I had to call back in one hour. Explained that I’m not asking for delivery of the item, just a refund on the item. Manager hung up on me. I called several times and he continued to hang up on me. In one call he referred to me as dude several times. I called the order a pizza # and they had no problem with picking up my call. Explained my situation and that I simply wanted my money back. Was placed on hold for 25 min. Called again. Placed on hold. Called again. That person said the manager “probably snapped”. Placed me on hold again. It’s been 70 min. I suspect I won’t get my money back because nobody has even given me a chance to explain what was missing from the order so I could he refunded.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.