14 Customer Reviews
Review from Bill Z
5 stars07/23/2024
The very best technical customer service I have experienced. I have worked in retail 30 years and DVS takes service after sale to the next level. The tech team rocks...Review from S. D
5 stars07/16/2024
*******, was awesome helping us with every problem we had. Amazing customer service and good communication. 5 **************
The Discount Vending Store, Custom Vending Response
07/17/2024
Thanks so much for the review. We're glad **** was able to help.Review from Levon H
5 stars05/29/2024
Great company with high performing vending machines. I high recommend this company!The Discount Vending Store, Custom Vending Response
05/30/2024
Thanks so much for the review. We'll continue to do our best.Review from Kory P
5 stars01/04/2024
I wanted to extend my deepest gratitude to each and every one of you for your outstanding efforts and dedication in getting this project done. From ******'s exceptional work in sales to ****'s exceptional leadership, down to the technicians' detailed training, your collective performance has been nothing short of remarkable.The level of customer service and communication demonstrated throughout this process has been truly exceptional, setting a new benchmark for excellence. Your professionalism and unwavering commitment to delivering quality service have not gone unnoticed.As we approach the holiday season, I want to wish each of you a joyous and fulfilling celebration. You've truly earned it!I sincerely hope that the exceptional work doesn't go unrecognized, and that you all receive the recognition you deserve, perhaps even in the form of a well-deserved bonus :-)Once again, thank you for your exceptional service and dedication. Here's to a successful year and even greater achievements ahead.The Discount Vending Store, Custom Vending Response
01/05/2024
Thank you so much for your kind words. We strive to do our best and will be here if you need our help in the future.Review from Jon J
5 stars08/10/2023
Their reviews led me to them and I'm all the way in ********! My machine was delivered in a timely manner and **** was ON POINT with the training. I've already called him a couple times post-training and he's been extremely patient, friendly, and helpful. I wouldn't shop anywhere else. Excellent company.Review from Hector A
5 stars07/12/2023
Absolute Pleasure to work with. Love the structure and how for each section or step your moving along there is a person specific to help you in that area. From the first phone call, to the design of the vending machine and the layout order in the actual machine. They have all been very helpful in answering any questions I have. This is my first machine ever so I'm learning as I go but I'm so glad I chose The Discount Vending Store to walk me through the process. Id like to really give a shout out to **** for amazing customer service and also to *******- She really brought my vision and idea to life. I had no idea of what exactly design I wanted on the actual vending machine but she really took everything i mentioned and made an amazing design. 10/10.Review from stan o
3 stars06/30/2023
not that impressed, had my first machine that I purchased delivered with damage in several areas, then was told installing the credit card reader was something I had to do but don't worry, it only takes 30 mins, turns out the machine was missing cables to even hook it up. I'm 3 weeks into a location that I'm missing out on revenue because of salesman talking out of their behinds,I ordered the parts but have been waiting 2 weeks on them. I'm going to find a new machine supplier.Review from Stephanie K
5 stars06/07/2023
Asked for a mock up for a machine and it turned out amazing! So excited to move forward. Everyone I worked with thus far was phenomenal!The Discount Vending Store, Custom Vending Response
06/08/2023
Thanks *********, we look forward to working with you in the next phase with the machine as well.Review from Kari H
5 stars02/06/2023
DVS is amazing! Best **************** and Best technicians, very knowledgeable and so patient with helping me learn all aspects of my machine. DVS staff has been one of the best companies I have worked with. Cant wait to purchase my 2nd machine with them! I would recommend DVS to anyone who is looking into the vending business. Best **************** I have experienced in a long time!The Discount Vending Store, Custom Vending Response
02/07/2023
Thank you Kari for your kind words. As you know, it's not always smooth sailing from day 1, but our Technicians do work hard to resolve any issues that will arise.Review from Matcha l
5 stars11/21/2022
I don't know where to begin..but all I can say is that this company has the BEST customer service ever. Now...if I could give the technician ****** a 20 out of 10 I would have. I have never experienced a person that is soo patient and goes above and beyond, just to help you understand your machine. We have been on numerous phone and video calls through zoom just so he could guide me through the whole process. My machine is only up and running for a couple of weeks now and I am ready to place my next order!!!!!! A customer for life!!!The Discount Vending Store, Custom Vending Response
02/07/2023
Thank you for the great review. We do work hard to ensure everything goes as smoothly as possible. We are always here if you need us.
Customer Review Rating
Average of 14 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.