ComplaintsforConfluence Communities, LLC

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My partner and I moved into the Riverwalk community located in Castle Rock, ******** of September 2023. Almost immediately after moving in, we started experiencing severe noise disturbances during community quiet hours (at night) such as loud banging/jumping, yelling, music volume, and what sounded like furniture being dragged across the floor. I notified the leasing office of this immediately and was told "we will talk to the residents." Despite multiple complaints and attempts to resolve the issue directly with the property management, satisfactory solutions have not been provided and the proposed resolutions will place undue financial burden on my partner and I. We work early hours and the consistent disturbances above have affected our sleep and work performance. I struggle with mental health issues such as PTSD (the property is aware of this through my *** letter provided at move-in) and the continued disturbances have severely affected my well-being.We have made several attempts to address these concerns directly with Confluence Communities and the leasing office, but the proposed solutions have been insufficient. Our request to break the lease was rejected and we were reminded of the lease agreement signed despite citing the above reasons and violation to our right to quiet enjoyment. As tenants in the state of ********, we have the legal right to quiet enjoyment of the property we rent, and it is unacceptable that these rights have been repeatedly violated without adequate resolution from the property management. I believe their actions constitute a breach of contract and demonstrate a failure to fulfill their responsibilities as property managers and protect their residents. I am seeking assistance in resolving this matter and ensuring that appropriate measures are taken to address the violations of our rights as tenants. I request that Confluence Communities allows us to break our lease without fee. All of our complaints have been documented.

  Business response

  04/17/2024

  We have to handle all resident complaints regarding noise according to Fair Housing Guidelines. We cannot let everyone that complains about their neighbors making noise out of their lease. It is after all apartment living. We have sent notifications to the residents that they believe are causing the disturbance. We offered to allow the residents to transfer apartments and move to another location without having to pay the transfer fee and honored their current lease term in a new apartment. As for the **** we would not have any information regarding this. The *** letter referred to is a letter stating that the resident requires an Emotional Support Animal. These letters are not required to tell say why. We will still honor them the ability to transfer with no transfer fee and honor their current lease term. 

• Initial Complaint

  06/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Last June, my current roommate and I were thinking about applying to Zia Sunnyside apartments. My roommate had started the application so I had the supplemental roommate application prompts. I submitted my application which had a $20 fee but a few hours later when my roommate was about to submit hers, she saw the main applicant had to pay a $370 application fee. We did not want to split that payment for an apartment that we were not 100% committed to, so we decided to not complete the application and continue our housing search elsewhere. Zia Sunnyside pushed our application through without our consent and accepted our application, however we had decided to sign another lease. They demanded we pay the $370 fee and after several rounds of communicating that we never intended to apply or live there at all, they sent debt collectors to retrieve the fees. After even further correspondence with the debt collectors, we had no other choice but to pay as we did not want our credit scores to be affected by this. We still do not understand how the apartment was able to push our application through without us completing all parts ourselves or paying the required application fees to be considered, especially as the incomplete parts were with the responsibility of the main applicant.

• Initial Complaint

  06/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was supposed to move out of my ZIA Sunnyside apartment on July 9th and unfortunately, I am trapped in a month-to-month lease with this awful community. The method of letting someone know they need to give their 60 day notice though a note in the door (which I did not receive). That was ALL the form of communication I received about this up until a week ago when I received an email and today, please see the attachment of my emails and I am willing to go through and show ALL my emails from ZIA to prove this.Automatically putting someone in a month-to-month lease without speaking to the person is extremely schemey and very poor management. I am now **** in a month-to-month lease for the next 60 days with in my 604 sqaure feet apartment totaling at almost $5,000 (~$2,400 month PLUS amenities).I have another lease I am which will bring my housing to over $10,000 in 2 months which I can not afford.The professional and way this company handles their tents is upsetting. I would like this resolved immediately.

  Business response

  06/28/2022

  I have attached a copy of the lease agreement that **************** signed. Per *************** section ****** states that "You will give us written notice at least 60 days prior to the Termination date that the month-to -month tenancy shall not commence" . We send notification prior to your lease expiration as a courtesy to remind you that your lease is coming to end and offer you terms for a renewal. This is a standard practice in ************ Please do not hesitate to let us know if you have any additional questions or concerns. 

   

   

  Customer response

  06/28/2022

   
  Complaint: 17491470
  
  I am rejecting this response because:

   

  Without physically going downstairs and asking, I would of had no idea. It is not standard practice to automatically put someone on a month-to-month lease with adds let me add over $1000 in expenses onto my original lease. Stranded practice would be 30 to 90 day notice OR having the lease terminated at the end date, when it should.

   

  Once again, I did not receive a letter besides the 3 emails since June 20, by then I was already forced into a month-to-month lease then the 60 day end of lease requirement. This feels like entrapment. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have rented from Zia apartments for almost 12 months now and my door lock has not worked 6+ times. I called emergency maintenance multiple times and they never came. My door miraculously worked that time. I have a dog and cat inside my apartment and they did not care. Another time I made an emergency maintenance request they ignored it again and I wrote an email to the leasing office which was ignored and then I called them 5x in a row the next morning because they were ignoring my phone call. They said it was replaced (lie) and that I needed to calm down. I was given a hard key later that day (with animals still inside my apt) that worked for about a week. The hard key now does not work and I put ANOTHER maintenance request for my door to be unlocked which was ignored again for 2 days. My animals were not in the apt thank god. I called and they told me yet again it was replaced. Then maintenance called me later and said it was never replaced and that they have to have it shipped with no ETA of arrival. It has been 7 days now I have not been able to get into my apartment that I have paid rent on every month for 10 months! And no phone call or update on the door since wednesday. I have emails and maintenance requests if needed.

  Business response

  05/31/2022

   Tia came to us and said her Latch was not working. We put in a work order for the maintenance team to look at the door and see if we could do repairs in house. Unfortunately, it could not be repaired so we scheduled SMG to come look at the door. Once they took a look, they decided we needed to order a whole new latch device. We gave her a hard key to utilize until it could be repaired. She is claiming that the hard key doesn't work. We have tried to schedule a time with her to try out the key she has and she says she doesn't have time to stop by. We said if she brings back the other key, we would be happy to swap it out for a functioning one if it is in fact broken.Over the last week we have emailed and called her and she has been unavailable or unresponsive. We would love to get her a working key and or come up with a solution until the Latch device can be repaired.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Assistant Manager of ZIA Sunnyside (ZIA Apartments) is exercising unethical business practices in efforts to evict me for illegitimate reasons. I was awarded funds from the Emergency Rental Assistance Program which paid for rent, utilities and other ancillary charges thru the month of Feb. In Feb he set forth an eviction process stating late rent when in fact the rent had been paid. There were legal fees carrying over that I was unaware of until I asked what the balance on my acct was for. I informed him I would speak w/ ERAP to remedy yet he still proceeded with the eviction process adding an additional 400 in fees, which was later dismissed. A random ****** charge showed up on my acct on 12/07 for trial prep legal fees, and when I asked if he could provide me with a statement or invoice from the atty showing this charge I was ignored. Hes charged me a ***** fee for late rent in Feb when the rent was indeed paid. He also blatantly lied to me stating that their attorneys said that as of my court date 03/11/22 my March charges would be added to the eviction and he would not accept partial payment. I turned in a ****** cashiers check which should have been applied to my acct but was returned to me when he put a new demand on my door *******. Theres no reason why he should return the payment unless he is purposely trying to make things more difficult. His actions have been highly unprofessional and its apparent that he is trying to evict me any way he can for reasons not confirmed. I am under the assumption that it is retaliation for a candid ****** review I posted just before this all began. ERAP agreed to pay 400 for the legal fees but nobody from the leasing office will return their attempts to contact them for the info they need to get it paid. I am not paying the 400 ERAP agrees to but its included in the new demand, which will end up in court again. If he would just cooperate vs. acting like a b**** this could all be easily resolved.

  Business response

  03/30/2022

  The resident submitting this compliant moved in **** 11, 2021 paid a prorated amount for **** received July rent free and then has had issues paying rent since his first full payment was due August 1, 2021 in the amount of $1607.81 including utilities. He only paid $1295.00 on August 9, 2021 which was late. That payment was that returned insufficient funds on August 12, 2021. He then paid the balance that was returned insufficient funds and the remainder of what was originally due. These payment issues have continued from the beginning. We do our best to work with residents but have to follow the same rules of the lease agreement for everyone. We do not accept partial payments for rent. That is the same for all residents.  He currently has a balance due of $3714.12 as of 3/30/22. 

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