ComplaintsforFusion Group USA, Inc.
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Complaint Details
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Initial Complaint
09/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Fusion Group USA has helped us manage our website and has provided marketing services to our business. We have an arrangement with them whereby they host our site and maintain it for us. We pay them for marketing services a la carte. We are allowed to make several changes to our site within a given calendar year free of charge. We own the site and all its contents. Recently we decided to move to a different hosting solution. We need greater control over our website than that provided to us by our arrangement with Fusion. We inquired with Fusion about moving our hosting. They told us we would have to pay a $499 fee for them to package our site and release it to us. We paid the requested fee on July 24, 2024. At the time Fusion informed us that it would take about a week for them to complete the website packaging task and hand us access to our website. Since providing payment for the website packaging/release fee we have not had any follow up communication from Fusion at all and they have not delivered our site to us. We have sent numerous inquiries to them without receiving any response. It has now been close to two months since we paid Fusion for full admin access to our website, again which we own, and they have not delivered on their obligation. We have little recourse save to complain to the Better Business Bureau or to consider legal action. We are filing a complaint with the BBB in the hopes that Fusion will honor their promise to deliver on services we paid for, namely to package and release our website to us. Again, Fusion Group has not taken any steps to either deliver these services or to communicate with us regarding them.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1048 Independent Ave Ste 211
Grand Junction, CO 81505-6193
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.