ComplaintsforNational Installs, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Countertop Epoxy set unrealistic expectations for arrival of the Ultra Flex Epoxy. The epoxy came in 5 days behind an already week delay. Next issue was the 6 different shipments that came all on different days from different suppliers. We were expecting 2 separate shipments, not 6. It only became a problem when the last shipment came in 10 boxes and we were NOT instructed to expect 11. I called Jo because it didnt look like we got everything and she said"well is there 6 kits?" And I said, "i'm not too sure because the invoice doesn't break down what actually comes in a kit. I see 5 gallon buckets and then multiple of the smaller jugs", Jo: "Do you see 6, 5 gallon buckets?" Me: "Yes". Jo quickly said, " then yes, you have all 6 kits.". Jo never bothered to take the time to ensure that we received all of the part B and the buckets were impossible to calculate because they were not fuull to the top yet didn't indicate how much was in them. We HAD to get started and unfortunately, Countertop Epoxy was closed when we realized that we were 8 gallons short! Jo refused to take any responsibility for rushing to confirm we had everything and bullied her argument that I should have checked the tracking invoice to ensure all the boxes had arrived. The tracking label left by UPS made ZERO MENTION that a box was damaged so why would I go check the email on the tracking when, as far as I was aware, we received the shipment in full. Second, the shipping label AND the invoice made no mention that there were 11 boxes. TO SUM THIS EXPERIENCE UP: Countertop Epoxy has operating flaws throughout their entire commerce process: false advertisement for UV resistant products; false expectations of the amounts of pigment that is needed and Jo tried to sell me an ENORMOUS AMOUNT WITH AN EXTRA $1000 ON MY INITIAL QUOTE; Vague descriptions of what we can expect from shipping and supplies; dismissing my concerns regarding the quantity we received on multiple phone calls and emails.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
2526 Patterson Rd Unit 100
Grand Junction, CO 81505-1146
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.