Customer ReviewsforGrease Monkey International, LLC

I went to have my oil changed today. I was given a bill of $64.00 then I was told it was a mistake and was charged $115.00. If they can't get the fees right, what else can't they get right. They just lost a 30 year customer!!

Grease Monkey put the brake pads on the wrong sides, as well as did not tighten down the rotor. This ended up destroying the wheel. To repair their mistake, it cost us almost $1,000 in addition to towing fees. So disappointed in this business.

MANAGER IS VIOLENT WITH ANGER ISSUES. Upon taking my vehicle to real mechanic it was discovered that store #*** had damaged my vehicle to the point of needing a new oil pan. The manager ***********************, assured my wife all we needed to do was to bring it in and it would be fixed that day, and if the part was not in stock we will run down to OReillys and get it.no problem. Once we arrived he immediately backtracked. He began raising his voice to my wife as soon as she reminded him of his previous statements over the phone. At that point I stopped him and reminded him that we were upset that his location damaged our vehicle, and he had absolutely NO reason to be raising his voice to us. He immediately became thuggish and confrontational, stating *** dealt with people like youIm not from around here! Its not going to end the way you think! I told him several times just check it and get it fixed, and well be on our way, and each time I walked away he would yell at me to CALM DOWN.When I turned around and told him Do not yell at me to calm down, he rushed up to me, got within 2 inches of my face and began threatening me, to the point where one of his employees had to physically remove him.I called **** the owner of the location to inform him of his managers behavior, and was immediately brushed off. Although I have been going to Grease Monkey for decades, and had gone specifically to this location for the last 10 years, I was told Wellhes been here for 14. I told **** that didnt excused his behavior, and was told there were cameras all over the building and they will be reviewed, and he would get back to me. NEVER HEARD BACK THIS LOCATION IS NOT QUALIFIED TO CHANGE OIL.AND THE MANAGERS THUGGISH BEHAVIOR IS ACKNOWLEDGED AND ACCEPTED.Due to the Complete lack of accountability from Corporate, I will never set foot in this or ANY other Grease Monkey.

I took my 2015 **** Escape to a Grease Monkey franchise in ******** ** in February for an oil change. I'd never had any problem with the car in the three years I owned it. When they asked if there was anything else they could look at on the car, I told the technician I had a "hill assist" warning light on which had no effect on the car performance, but they then advised I needed a new battery to shut the light off. I agreed to have them do that. It is now early June and the car has not run since. This franchise and their parent company Full Speed Automotive (headquartered in the ****** tech center in *****************) have hidden behind an insidious insurance company in *********** named "**************************. These incompetent and corrupt people made a couple of phone calls and determined that Full Speed/Grease Monkey had ZERO responsibility for my car now not running and needing an $1800 repair for a new electrical system. The **** dealer they took my car to - (*************) were the only folks that actually communicated with me - they were great. I heard from no one at Full Speed/Grease Monkey until I reached out and found names of local management. The **** dealer service tech sent a letter basically saying I was being screwed - the Full Speed/Grease Monkey folks took a car running perfectly, got into the electrical system and now the car needs to have it replaced. Neither they or their "insurance company" will provide a reason why they will not take ANY responsibility for their malpractice. I will advise anyone and everyone I know as well as communicate my story out however I can to avoid this company completely. This treatment of any customer, now *********************************************************** the company. ****************** is an absolute joke as well and should not be licensed as an insurance company. **************** is in a sad state these days, and this company doesn't care.

Avoid this place. They hit the wall attempting to pull the truck into the bay, and they hid it from me. Also didn't even have my oil type, and tripped sensors in the truck. Do not waste your time or money on any Grease Monkey on this side of town.